Job Title:  ET&P- ServiceNow - Manager- SPM/ITSM - Hyderabad

Deloitte.

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Manager| ITSM/SPM | Hyderabad| TST

• Job requisition ID: 97715
• Location: Hyderabad
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

We are seeking an experienced and result driven ServiceNow Developer at a Manager level with a strong background in ITSM/SPM, ensuring business continuity and compliance with organizational goals. 

Key skills required

• Lead end-to-end implementation and enhancement of ServiceNow SPM capabilities, including Demand, Project, Portfolio, Agile, Resource, and Financial Planning modules.
• Configure and optimize SPM workflows to support business processes for intake, prioritization, planning, execution, and reporting.
• Implement and leverage Now Assist for SPM to drive AI-powered recommendations, automation, and productivity improvements.
• Collaborate with business stakeholders to gather requirements, define user stories, and create functional and technical specifications.
• Design dashboards, reports, and performance analytics for portfolio insights and executive visibility.
• Ensure alignment of SPM configurations with organizational governance, standards, and best practices.
• Provide technical leadership, mentorship, and guidance to junior team members.
• Support integration of SPM with other ServiceNow modules (ITSM, ITBM, CSM, HRSD) and external systems.
• Conduct system testing, UAT support, production deployment, and post-deployment stabilization.
• Maintain documentation, solution architecture, and operational support materials.
• Education-Bachelor’s degree in computer science, Information Technology, or a related field.
• 8–12 years of hands-on experience with the ServiceNow platform.
• Strong knowledge of at least one of the following modules:
  • SPM: SPM Project portfolio, SSE, SPM Engineering
  • ITSM: Integration, UI Builder, UI Policies
• Deep understanding of ServiceNow data model, architecture, and integration frameworks.
• Solid understanding of ITIL processes and enterprise service management concepts.
• Excellent communication, stakeholder management, and documentation skills.
• Experience managing cross-functional, global delivery teams.

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here 

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.