Manager / Executive Manager – Project Management Office (PMO), Administration & Client Operations

Role Purpose

Provide centralized program governance, executive administration, stakeholder coordination, and client operations support across Propel's technology, transformation, ODC, infrastructure, and client onboarding initiatives.

Act as the single point of coordination between business leadership, clients, project teams, vendors, procurement, HR, operations, DSA teams, and external partners to ensure timely execution of strategic initiatives, governance compliance, action closure, and operational excellence.

Primary Focus

Coordinate • Govern • Execute • Enable

Key Responsibilities

PMO & Program Management

• Establish and manage PMO governance frameworks across strategic initiatives.
• Own project plans, milestone trackers, RAID logs (Risks, Actions, Issues, Dependencies), and program dashboards.
• Monitor execution of transformation, technology, ODC, infrastructure, and client onboarding projects.
• Provide consolidated reporting to leadership and executive committees.
• Ensure projects are delivered within agreed timelines and governance standards.

Executive Administration & Leadership Support

• Support leadership teams with governance reviews, meeting management, executive reporting, and operational planning.
• Manage executive calendars, steering committee meetings, workshops, and leadership reviews.
• Prepare meeting minutes, action trackers, and decision logs.
• Drive closure of leadership actions across multiple departments.

Client Onboarding & Relationship Coordination

• Coordinate client onboarding activities across Technology, HR, Operations, Facilities, Security, and Procurement teams.
• Manage client readiness activities for ODC deployments and new client engagements.
• Serve as coordination lead for client requests, escalations, follow-ups, and governance reviews.
• Track client deliverables and commitments across stakeholders.

Administration & Operational Management

• Support office expansion activities, administration coordination, workspace readiness, access provisioning, and facility requirements.
• Coordinate vendor engagements, procurement requests, approvals, contracts, and renewals.
• Maintain governance repositories, documentation, and operational records.
• Support resource onboarding, equipment allocation, and operational readiness activities.

Stakeholder & Vendor Management

• Act as central coordination point between business stakeholders, DSA teams, vendors, clients, and internal functions.
• Manage cross-functional dependencies and drive timely resolution of issues.
• Facilitate communication across multiple workstreams.
• Escalate risks and blockers proactively.

Reporting, Governance & Compliance

• Develop executive dashboards, KPI reports, governance scorecards, and management reporting packs.
• Track project financials, resource utilization, budgets, and vendor spend.
• Support audit preparedness and governance documentation requirements.
• Ensure compliance with organizational processes and reporting standards.

Procurement & Client Operations Support

• Coordinate procurement activities for devices, software, network requirements, and office infrastructure.
• Track procurement requests, approvals, inventory allocation, and delivery commitments.
• Support contract tracking and vendor performance monitoring.
• Maintain visibility of client-specific operational requirements.

Success Metrics

• On-time delivery of strategic initiatives.
• Leadership action closure within agreed timelines.
• Successful client onboarding and ODC readiness.
• Accuracy and timeliness of executive reporting.
• Stakeholder satisfaction scores.
• Reduction in project execution delays.
• Effective management of cross-functional dependencies.
• Procurement and operational requests fulfilled within SLA.

Experience Required

Category

Requirement

Total Experience

10-15 Years

Program / Project Management

8+ Years

PMO Governance

Required

Executive Administration

Required

Client Relationship Management

Required

Vendor & Procurement Coordination

Required

Reporting & Dashboarding

Required

Cross-functional Stakeholder Management

Required

Technical & Functional Competencies

• Project & Program Management
• PMO Governance
• Executive Reporting
• Client Relationship Management
• Administration Management
• Procurement Coordination
• Budget & Resource Tracking
• Stakeholder Management
• Risk & Issue Management
• PowerPoint & Executive Presentations
• Excel Reporting & Analytics
• ServiceNow / Jira / Azure DevOps / Planner
• Vendor Management

Preferred Qualifications

• MBA / PGDM / Engineering / Technology Degree.
• PMP, PMI-ACP, PRINCE2, PMP-PMO or equivalent certifications preferred.
• ITIL Foundation preferred.
• Experience supporting Technology, Infrastructure, ODC, or Digital Transformation programs.

Leadership Expectations

• Act as Propel's central coordination and execution leader across strategic initiatives.
• Demonstrate strong ownership and accountability.
• Provide executive-level visibility and governance.
• Ensure seamless coordination between clients, vendors, leadership, and project teams.
• Drive operational excellence, discipline, and timely execution.