Job Title:  Lead Senior Associate | Business Analyst | Hyderabad | Engineering as a Service/ Operate

Senior IT Product Analyst – Vehicle Ownership, After-Sales & Service

Location: GCC

Type: Full-Time

Experience: 7-9 years

Reporting to: Brian Yu

Role Summary

We are hiring a product-minded Senior IT Product Analyst to help build and scale the digital experiences that power the vehicle ownership journey. This role focuses on customer engagement, AI-powered service experiences, and ownership products across After-Sales, Ownership, Customer Care, and Service Operations.

You will partner closely with Engineering, Design, Service, Customer Care, Legal, and Operations teams to identify customer problems, define product solutions, and deliver capabilities that improve customer satisfaction, operational efficiency, and business outcomes. As part of a shared analyst pool, you will have opportunities to contribute across multiple ownership and Sales product areas as priorities evolve.

This role is ideal for someone who enjoys solving customer problems, simplifying complex journeys, leveraging AI to create differentiated experiences, and helping shape the future of vehicle ownership through technology.

Key Responsibilities

·       Own product features end-to-end, from problem definition through launch, adoption, and continuous improvement.

·       Partner with Product Managers to translate customer needs, operational challenges, and business objectives into clear requirements, user stories, workflows, and acceptance criteria.

·       Build and prioritize backlogs while balancing customer value, business impact, technical complexity, and delivery timelines.

·       Collaborate closely with Engineering and Design to shape scalable solutions, validate assumptions, and ensure successful delivery.

·       Define success metrics, monitor outcomes, and continuously improve products based on customer feedback and business performance.

Product Builder Competencies 

• Problem framing: Starts with the customer problem and business outcome, not the solution or the system. 
• Prioritization: Manages backlogs and makes trade-offs grounded in data and impact. 
• Customer and user feedback: Gathers and synthesizes input from customers, frontline teams, and data to shape the product. 
• Engineering partnership: Works side by side with engineers and designers; understands APIs, integrations, and data flows well enough to shape solutions. 
• AI fluency: Uses AI tools hands-on in daily work (research, drafting, prototyping, analysis) and understands how AI features are designed and evaluated. 
• Ownership: Drives work to launch and beyond, and does more than gather requirements or support users of existing systems. 

Must-Haves 

• 7+ years of experience in Product Analyst, Product Owner, Business Analyst, or related product roles building customer-facing digital products and platforms.
• Demonstrated experience delivering products and features in partnership with Engineering teams.
• Strong product mindset with experience managing backlogs, defining requirements, prioritizing work, and measuring outcomes.
• Hands-on experience using AI tools and participating in the development or implementation of AI-enabled features.
• Excellent communication skills with the ability to translate complex business and technical concepts into clear product requirements.
• Comfortable working in Agile environments and managing multiple priorities simultaneously.

Nice-to-Haves

• Experience in automotive, mobility, vehicle ownership, service operations, warranty, repair management, scheduling, manufacturing, or supply chain environments.
• Understanding of the vehicle ownership lifecycle and AfterSales customer experiences.
• Salesforce experience (Service Cloud, Sales Cloud, Marketing Cloud, or related platforms).
• SAP experience
• Experience working with conversational AI, LLM-powered assistants, agent-assist solutions, or intelligent automation platforms.
• Experience with integration platforms such as Workato, MuleSoft, REST APIs, and enterprise service integrations.
• Experience mapping customer journeys, service experiences, and operational workflows.

How You'll Succeed at Lucid

• You think like a product builder and customer advocate, not just a requirements owner.
• You identify opportunities to simplify and enhance the vehicle ownership experience through technology.
• You connect customer engagement, service operations, subscriptions, and AI capabilities into cohesive product experiences.
• You use customer feedback, operational insights, and data to drive product decisions.
• You balance customer needs, business objectives, and technical feasibility to deliver meaningful outcomes.
• You leverage AI and modern product development practices to move faster, learn faster, and deliver better customer experiences.
• You are passionate about shaping the future of vehicle ownership, AfterSales, and customer engagement through innovative digital products.