Job Title:  Lead Senior Associate | Engineering Foundry & Managed Services | Hyderabad | Engineering as a Servic

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware and software issues on Windows and macOS systems.
• Assist with the deployment, configuration, and maintenance of new hardware and software.
• Support end users in person, remotely, and via phone or ticketing systems.
• Maintain and update IT asset inventory and documentation.
• Collaborate with other IT team members on system upgrades, rollouts, and special projects.
• Ensure timely resolution of support requests and maintain high levels of customer satisfaction.
• Follow IT policies, procedures, and best practices for security and compliance.

• 5+ years of experience in IT support or desktop support roles.

• Proficiency in Windows 10/11 and macOS environments.
• Strong troubleshooting skills for hardware, software, and network connectivity issues.
• Experience with Microsoft 365, Active Directory, and remote support tools.
• Familiarity with imaging, deployment tools, and endpoint management systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.

Preferred:

• CompTIA A+, Network+, or similar certifications.
• Experience with mobile device management (MDM) solutions.
• Knowledge of ITIL practices and service desk operations.