Job Title: Lead Senior Associate | Engineering Foundry & Managed Services | Hyderabad | Engineering as a Servic
Lead Senior Associate | Engineering, AI & Data – Engineering | Salesforce Technical Lead - Service
Location: Hyderabad
The team
Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data
Your work profile
- Deliver solution design for Service and Field Service features for D2C and B2B business using Service cloud and Field Service Lightning
- Lead architecture and build of routing engines, SLA/entitlement logic, dispatcher console customizations, and technician workflows.
- Architect enterprise integrations with CTI, scheduling engines, ERP/Inventory, IoT, and mobile workforce systems.
- Define standards for Apex design patterns, async strategy, LWC architecture, and resilient API governance.
- Manage and update FSL core modeling: resource calendars, territories, skills, operating hours, shift patterns, and optimization rules.
- Resolve critical incidents involving routing failures, CTI outages, scheduling degradation, or assignment breakdowns.
- Drive performance improvements across high volume work orders, service appointments, and mobile operations.
- Review and approve technical designs, code, and integration frameworks produced by developers.
- Coordinate with onsite leads, architects and product managers to align technical direction and design for Service features
- Lead CI/CD, release planning, environment readiness, regression strategy, and cross-team technical alignment.
- Drive adoption of Agentforce, Copilot, AI‑powered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.
- Lead team of offshore and onsite engineers for technical delivery
Key skills required:
- Hands-on Development experience (must) in large and fast paced Salesforce environment
- Strong understanding of the Salesforce platform, including its architecture, capabilities and constraints.
- Strong understanding of Salesforce service cloud and Salesforce FSL.
- Experience owning end to end technical design for D2C and B2B service including Service order management, service scheduling/dispatching, work order management, service invoicing/payments, warranty and parts management
- Deep understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines.
- Experience in building scalable data models, security models, and complex technical solutions for Service and field services
- Hands-on development skills in Apex, LWC and Integration using middleware solution or Events/API
- Hands on integration experience with Corporate applications (SAP etc.) and custom microservices
- Experience managing a team of 8-10 offshore developers in Agile development.
- Experience in Agentforce, Copilot, AI‑powered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.
- Self-driven and ability to handle handles ambiguity and escalations.
- Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly.
- Experience in Automotive or remanufacturing service environment is a plus
Nice to have:
- Experience in Automotive or Manufacturing service environment at scale
- Knowledge of observability, logging, and integration monitoring patterns
- Experience in Services Analytics and Data Engineering platforms like Tableau, Amazon Redshift and orchestrator tools like Airflow.
- Experience working with ERP, finance, fulfillment, or logistics systems integrated with Salesforce
- Familiarity with Repair Process, Parts ordering and fulfillment, Part and Service pricing, incentives, or order‑to‑cash workflows
- Proficiency in modern JavaScript beyond basic LWC usage