Key Responsibilities

Resource Planning & Allocation

• Support resource allocation activities across projects, programs, and business units.
• Coordinate with business and delivery stakeholders to understand staffing requirements.
• Assist in forecasting resource demand and supply based on project pipelines and business priorities.
• Track resource availability and identify potential staffing gaps.
• Work closely with recruitment and talent teams to support hiring and onboarding requirements.
• Maintain accurate allocation records and resource management systems.

Capacity & Workforce Management

• Monitor workforce capacity, utilization, bench management, and availability metrics.
• Support short-term and long-term workforce planning activities.
• Analyze resource trends and provide recommendations to improve utilization and deployment effectiveness.
• Assist in tracking project staffing needs and employee movement across engagements.
• Ensure timely reporting of workforce and resource management metrics.

Stakeholder Collaboration

• Partner with project managers, delivery leads, and business stakeholders to coordinate resource requests.
• Facilitate discussions related to staffing needs and resource availability.
• Support resolution of allocation conflicts by working with leadership and key stakeholders.
• Collaborate with HR, Talent Acquisition, and Learning & Development teams to support workforce initiatives.

Reporting & Analytics

• Prepare regular reports and dashboards on utilization, capacity, resource availability, and staffing gaps.
• Analyze workforce data to identify trends, risks, and opportunities.
• Maintain resource management databases and ensure data accuracy.
• Support leadership reviews by providing workforce insights and recommendations.

Process & Governance

• Ensure compliance with resource management policies and workforce planning processes.
• Participate in resource review meetings and governance forums.
• Support implementation of process improvements and operational efficiencies.
• Maintain documentation and standardized operating procedures.

Required Qualifications

• 4 to 6 years of experience in Resource Management, Workforce Planning, Operations, Project Coordination, or related functions.
• Experience working with cross-functional stakeholders in a matrix organization.
• Understanding of resource allocation, workforce planning, capacity management, and utilization tracking.
• Strong analytical and reporting skills with experience using workforce management and reporting tools.
• Proficiency in Excel, Power BI, Tableau, or similar analytics tools.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.