Senior Analyst / Assistant Manager – PMO, Administration & Client Operations

Role Purpose

Support the PMO, Administration & Client Operations function by coordinating project activities, client onboarding tasks, governance reporting, procurement tracking, leadership follow-ups, and operational administration activities across Propel's technology, ODC, infrastructure, and business transformation initiatives.

The role will act as the operational backbone of the PMO organization, ensuring actions are tracked, stakeholders are coordinated, client commitments are monitored, and projects remain on schedule.

Primary Focus

Coordinate • Track • Support • Deliver

Key Responsibilities

PMO & Project Coordination

• Maintain project plans, milestone trackers, RAID logs (Risks, Actions, Issues, Dependencies), and status reports.
• Coordinate project meetings, steering committee reviews, and governance forums.
• Follow up with project teams for status updates and action closure.
• Support project managers and technology leaders in execution activities.
• Track project deliverables and escalate overdue actions.

Governance & Reporting

• Prepare weekly, monthly, and executive project dashboards.
• Maintain governance documentation, project repositories, and audit trails.
• Consolidate project status updates from multiple workstreams.
• Generate management reports, KPI dashboards, and progress summaries.
• Support preparation of EXCO, leadership, and client review presentations.

Client Operations & Coordination

• Coordinate client onboarding and transition activities.
• Track client requirements, action items, issues, and escalations.
• Serve as a coordination point between client teams and internal stakeholders.
• Support ODC readiness activities and client operational requests.
• Monitor client commitments and ensure timely follow-up.

Administration & Operations Support

• Schedule meetings, workshops, governance reviews, and stakeholder discussions.
• Maintain meeting minutes, decision logs, and action trackers.
• Support resource onboarding, access requests, and operational readiness activities.
• Coordinate office administration and project logistics when required.
• Maintain records and document repositories.

Procurement & Asset Coordination

• Track procurement requests, approvals, delivery schedules, and asset allocation.
• Coordinate with vendors, procurement teams, and internal stakeholders.
• Maintain procurement trackers and inventory records.
• Follow up on pending orders, invoices, and delivery commitments.
• Support client project device and infrastructure requirements.

Stakeholder Management

• Liaise with Technology, Operations, HR, Procurement, Facilities, and Finance teams.
• Coordinate communication across multiple projects and stakeholders.
• Ensure follow-ups are completed within agreed timelines.
• Escalate risks, issues, and blockers to PMO leadership.

Success Metrics

• Timely closure of project and leadership action items.
• Accuracy and timeliness of governance reporting.
• Successful coordination of client onboarding activities.
• Procurement requests completed within target timelines.
• Stakeholder satisfaction and responsiveness.
• Maintenance of project and governance documentation.
• Reduction in overdue actions and unresolved dependencies.

Technical & Functional Skills

• PMO Governance
• Project Coordination
• Governance Reporting
• Stakeholder Management
• Microsoft Excel (Advanced)
• PowerPoint Executive Reporting
• Microsoft Teams
• Planner / Jira / Azure DevOps / ServiceNow
• Documentation Management
• Procurement & Asset Tracking
• Meeting Coordination
• Action Tracking and Follow-up

Preferred Qualifications

• Bachelor's Degree in Business, Technology, Management, or Engineering.
• MBA / PGDM desirable.
• PMP, CAPM, PMO, Scrum, or PRINCE2 certifications preferred.
• Experience supporting Technology, Infrastructure, ODC, or Digital Transformation programs.

Leadership Expectations

• Demonstrate strong ownership and accountability.
• Be highly organized and detail-oriented.
• Drive follow-ups without supervision.
• Build strong working relationships across teams.
• Maintain high standards of governance and execution discipline.
• Act as a trusted coordinator for leadership, clients, and project teams.