Job Title:  Senior Consultant | ServiceNow | Hyderabad | ServiceNow

Senior QA Tester – ServiceNow (SPM) | 5+ Years Experience, based out in Hyderabad

We are seeking a detail‑oriented and experienced Senior QA Tester with a minimum of 5 years of hands-on experience testing ServiceNow applications, including Strategic Portfolio Management (SPM). The ideal candidate will have strong functional knowledge of ServiceNow modules, a solid understanding of QA practices, and the ability to design comprehensive test strategies for complex business workflows.

Key Responsibilities

• Lead and execute QA activities for ServiceNow applications, with a focus on SPM modules such as:
• Demand Management
• Project & Portfolio Management (PPM)
• Resource Management
• Financial Planning / Project Financials
• Develop detailed test plans, test cases, test scripts, and traceability matrices aligned with business requirements.
• Perform functional, system, regression, integration, and UAT testing for ServiceNow features and enhancements.
• Validate end‑to‑end workflows, data integrity, access roles, UI functionality, SLA logic, and reporting dashboards.
• Collaborate with developers, architects, and product owners to clarify requirements and ensure complete test coverage.
• Log, track, and validate defects using industry‑standard tools; work closely with Dev teams to verify fixes.
• Ensure testing follows established QA processes, documentation standards, and quality benchmarks.
• Participate in Agile ceremonies: sprint planning, backlog grooming, daily stand-ups, and retrospectives.
• Test AI‑enhanced functionalities within Now Assist for SPM and validate recommendation accuracy.
• Perform testing of integrations between SPM and other ServiceNow modules (ITSM, HRSD, CSM) or external systems.
• Provide QA sign‑off for releases and support post‑deployment verification.

Required Qualifications

• 5+ years of experience in QA/testing ServiceNow applications.
• Strong hands-on experience testing SPM/ITBM modules:
• Demand
• Project
• Portfolio
• Resource
• Financial Planning
• Expertise in writing and executing test cases for complex business processes.
• Experience in manual testing; automation testing experience (ATF) is a plus.
• Understanding of ServiceNow architecture, data model, and workflows.
• Solid analytical skills with the ability to identify gaps and edge cases.
• Strong communication and documentation skills.
• Experience in Agile/Scrum environments.