Job Title:  T&T - Customer - S&S - Senior Consultant - Salesforce

What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potentialDeloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential. 

Position Overview: We are seeking a skilled and motivated D365 CRM & Power Platform Developer to join our dynamic technology team. In this role, you will be responsible for designing, developing, and implementing customer relationship management (CRM) and business process automation solutions using Microsoft Dynamics 365 CRM and Power Platform. As a developer, you will play a critical role in building innovative solutions that enhance our organization's digital capabilities and drive efficiency.

Primary Responsibilities
• Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools.
• Analyze and document any derivation, workflow and enrichment required for the project / solution.
• Lead requirements gathering and advise on scope and options for continuous operational improvement.
• Build knowledge of business processes with an expectation for facilitating continuous improvement.
• Collaborate with vendors and internal IT partners to understand and define technical requirements and special Client processes.
• Communicate issues impacting daily operations to the business team and provide updates on resolution.
• Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.
• Lead change management activities such as “train the trainer’ sessions and knowledge transfer for IT support teams.

Key Skills 

• Experience working on global, multi-year initiatives with cross-functional teams.
• Self-starter with the ability to work independently and manage multiple projects simultaneously.
• Knowledge of best practices across sales enablement and customer support.
• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment
• Excellent project management skills, with the ability to prioritize and meet deadlines.
• Strong analytical, strategic, and creative problem-solving skills.
• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.
• Team player with a positive, collaborative work ethic.

Basic Qualifications

• 4+ years of professional supporting enterprise-level engineering teams.
• 4+ years of experience working with Salesforce, Copado, or similar enterprise applications.
• 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
• Strong Microsoft PowerPoint and Microsoft Excel skills
• Fluent spoken and written English

How you’ll grow

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