Job Title:  Manager | SAP ISU | Kolkata | SAP | DSA Oil, Gas and Utilities

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• As a SAP IS-U Metering, Billing & Collections to lead the implementation, support, enhancement, and transformation of SAP IS-U solutions for utility operations. Should be responsible for managing end-to-end SAP IS-U processes including Device Management (Metering), Energy Data Management, Billing, Invoicing, Collections, Dunning, Payment Processing, and Customer Services while working closely with business stakeholders, project teams, and external partners.
• Should possess strong functional expertise in SAP IS-U, team leadership capabilities, stakeholder management skills, and experience in large-scale utility transformation programs.
• Key Responsibilities
• SAP IS-U Functional Leadership
• Lead the SAP IS-U Metering, Billing, and Collections workstream for implementation, enhancement, and support projects.
• Manage end-to-end utility business processes including:
• Meter installation, replacement, and removal
• Device Management
• Meter reading and validation
• Billing and invoicing
• Collections and receivables management
• Disconnection and reconnection processes
• Payment processing and revenue accounting
• Drive solution design workshops and translate business requirements into SAP IS-U solutions.
• Ensure system configurations align with business processes and regulatory requirements.
• Metering & Device Management
• Configure and support SAP IS-U Device Management.
• Manage meter lifecycle processes and meter reading operations.
• Support AMI/Smart Meter integrations and MDMS interfaces.
• Ensure accurate consumption data capture and validation.
• Billing & Revenue Management
• Configure and manage tariff structures, rate determination, billing schemas, and invoicing processes.
• Handle complex billing scenarios including:
• Time-of-Day (ToD) Billing
• Net Metering
• Multi-site billing
• Industrial and Commercial customer billing
• Monitor billing performance and revenue assurance processes.
• Collections & Customer Accounting
• Manage SAP IS-U FI-CA processes including:
• Contract Accounts
• Receivables and Payables
• Dunning
• Collections Management
• Security Deposits
• Payment Processing
• Drive reduction in outstanding receivables and improve collection efficiency.
• Support integration with banking systems and payment gateways.
• Project & Team Management
• Lead cross-functional project teams and SAP consultants.
• Manage project deliverables, timelines, budgets, and risks.
• Work with business users to define process improvements and digital transformation initiatives.
• Mentor and develop functional consultants and support teams.
• Stakeholder Management
• Collaborate with utility business users, IT teams, vendors, and leadership stakeholders.
• Act as the primary functional point of contact for Metering, Billing, and Collections.
• Conduct UAT, training sessions, and change management activities.
• Governance & Compliance
• Ensure adherence to utility regulations and industry standards.
• Support audit, compliance, and security requirements.
• Maintain process documentation, SOPs, and solution architecture artifacts.

Key skills required

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline. MBA preferred.
• SAP IS-U Certification will be an added advantage.
• Experience Requirements
• 10–15 years of overall SAP experience.
• Minimum 7+ years of hands-on SAP IS-U experience.
• At least 3+ years in a Team Lead/Manager role.
• Experience in Utilities domain (Electricity, Water, Gas, or Energy Distribution).
• Strong experience in SAP IS-U implementations, rollouts, support, and transformation programs.
• Experience managing vendor and stakeholder relationships.
• Technical Skills
• Mandatory
• SAP IS-U Device Management
• SAP IS-U Meter Reading
• SAP IS-U Billing & Invoicing
• SAP IS-U Customer Service
• SAP IS-U Contract Accounts Receivable & Payable (FI-CA)
• Collections & Dunning
• Payment Processing
• Revenue Management
• Integration with SAP FI/CO
• Preferred
• SAP S/4HANA Utilities
• SAP Fiori
• SAP BW/4HANA
• SAP BTP
• Smart Metering/AMI Integration
• MDMS Integration
• SAP CRM for Utilities
• SAP CPI/PI/PO
• Revenue Assurance Solutions
• Leadership Competencies
• Strong people management and team leadership skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced utility environment.
• Experience managing multiple projects simultaneously.
• Key Performance Indicators (KPIs)
• Billing accuracy and cycle completion rates.
• Reduction in billing and collection exceptions.
• Improvement in collection efficiency and receivables management.
• Project delivery within budget and timeline.
• User satisfaction and process optimization metrics.
• System stability and SLA adherence.
• Preferred Industry Experience
• Power Distribution Utilities
• Electricity Boards and DISCOMs
• Smart Metering Programs
• Energy & Utilities Organizations
• Utility Shared Services Centers