Job Title:  Senior Consultant | Digital Government | Kolkata | Operations, Industry & Domain Solutions | DigiGov

Job Description – Business Process Reengineering (BPR) Senior Consultant

Position: Senior Consultant

Experience: 3–10 Years

Qualification: Graduate (Any Discipline) / B.E./B.Tech / MBA

Location: As per project requirements

Role Overview

The selected candidate will support Government transformation and e-Governance projects by conducting Business Process Reengineering (BPR) studies, documenting existing ("As-Is") processes, designing improved ("To-Be") processes, assessing technology adequacy, and recommending process and digital transformation initiatives.

Key Responsibilities

• Conduct detailed As-Is process study, stakeholder consultations, and process mapping for Government departments and agencies.
• Prepare BPR reports, process documentation, SOPs, workflows, and process improvement recommendations.
• Design and document To-Be processes aligned with service delivery, efficiency, and governance objectives.
• Assess existing technology landscape, applications, and digital infrastructure for technology adequacy and gap analysis.
• Identify opportunities for automation, digitization, workflow optimization, and citizen-centric service improvements.
• Support requirement gathering, business analysis, and preparation of functional specifications.
• Facilitate workshops, stakeholder discussions, and validation sessions with Government officials and other stakeholders.
• Develop presentations, reports, and implementation roadmaps for process transformation initiatives.
• Support project management and change management activities as required.

Desired Skills

• Experience in Business Process Reengineering (BPR), Business Analysis, Process Mapping, or Process Improvement projects.
• Knowledge of Government/e-Governance projects, digital transformation initiatives, or consulting assignments.
• Familiarity with process modeling tools such as Visio, BPMN, or equivalent.
• Strong analytical, documentation, communication, and stakeholder management skills.
• Ability to prepare high-quality reports, frameworks, and presentations.

Preferred Experience

• Experience in State/Central Government, PSU, Digital Governance, or public sector consulting projects.
• Exposure to technology assessment, enterprise transformation, or digital modernization initiatives.

Experience Range: 3–10 years

Education: Graduate / B.E./B.Tech / MBA from a recognized institution.