Senior Consultant – SAP IS-U New Connection, Disconnection & Dismantling

Location: Kolkata, West Bengal, India

Role Level: Senior Consultant

Function: SAP Utilities / IT Applications / Digital Transformation

Employment Type: Full-Time

Position Summary

We are seeking an experienced Senior Consultant – SAP IS-U New Connection, Disconnection & Dismantling to support and drive SAP Utilities initiatives focused on customer onboarding, service connection management, disconnection/reconnection processes, and service dismantling operations.

The ideal candidate will possess strong expertise in SAP IS-U Customer Service, Device Management, Work Management, and Meter-to-Cash business processes. The role involves designing, configuring, implementing, and supporting utility customer service processes while ensuring operational efficiency, regulatory compliance, and customer satisfaction.

Key Responsibilities

SAP IS-U Customer Service & Connection Management

• Analyze business requirements and design SAP IS-U solutions related to customer connection lifecycle management.
• Configure and support end-to-end processes for:
• New Service Connections
• Temporary Connections
• Load Enhancement/Reduction
• Category Change Requests
• Name Transfer Requests
• Service Modification Requests
• Manage service order and customer request workflows within SAP IS-U.

New Connection Lifecycle Management

• Configure and support:
• Business Partner Creation
• Contract Account Setup
• Premise and Connection Object Management
• Contract Creation
• Device Allocation and Installation
• Move-In Processes
• Ensure seamless integration between customer service, meter installation, billing, and finance processes.
• Support application and approval workflows for new customer onboarding.

Disconnection & Reconnection Management

• Configure and support disconnection processes triggered by:
• Non-payment
• Customer Request
• Safety Violations
• Regulatory Requirements
• Manage reconnection activities upon payment realization or service restoration approval.
• Ensure compliance with utility business rules and regulatory guidelines for service interruptions and restorations.

Dismantling & Service Closure

• Configure and manage:
• Permanent Disconnection
• Meter Removal
• Connection Dismantling
• Contract Termination
• Final Billing Processes
• Security Deposit Settlement
• Support asset and meter removal processes in coordination with operations teams.
• Ensure proper closure of customer accounts and contracts.

SAP IS-U Device Management

• Support meter installation, replacement, removal, and technical master data maintenance.
• Configure and manage:
• Connection Objects
• Premises
• Installation Facts
• Device Management Processes
• Coordinate with field operations and metering teams.

Integration & Process Automation

• Work with technical teams to support integrations with:
• SAP FI-CA
• SAP CRM
• SAP Work Management Systems
• GIS Platforms
• Mobile Workforce Solutions
• Smart Metering Systems
• External Customer Portals
• Support workflow automation and digital service request initiatives.

Testing & Deployment

• Prepare functional specifications and configuration documents.
• Develop and execute:
• Unit Testing
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Support cutover planning, go-live activities, and hypercare support.

Production Support & Enhancements

• Provide L2/L3 support for SAP IS-U customer service processes.
• Analyze and resolve business process issues and system defects.
• Participate in incident, problem, and change management activities.
• Recommend process improvements and system enhancements.

Stakeholder Management

• Conduct business workshops and requirement-gathering sessions.
• Collaborate with business users, project managers, developers, and vendors.
• Deliver user training and prepare operational documentation.

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.
• SAP IS-U Certification preferred.
• Utility domain certifications will be an added advantage.

Experience Requirements

• 6–10 years of SAP experience.
• Minimum 4+ years of hands-on SAP IS-U experience.
• Experience in at least one end-to-end SAP IS-U implementation project.
• Strong experience in customer lifecycle management within utility environments.
• Prior experience in Electricity, Water, Gas, or Utility Distribution organizations preferred.

Mandatory Technical Skills

SAP IS-U Functional Areas

• SAP IS-U Customer Service
• SAP IS-U Device Management
• SAP IS-U Move-In/Move-Out Processes
• SAP IS-U Connection Object Management
• SAP IS-U Contract Management
• New Connection Management
• Disconnection/Reconnection Processes
• Dismantling & Final Settlement Processes
• SAP IS-U Billing Integration
• SAP FI-CA Integration

Utility Business Processes

• Customer Onboarding
• Service Request Management
• Meter Installation & Removal
• Service Order Management
• Revenue Protection Processes
• Utility Regulatory Compliance
• Meter-to-Cash (M2C) Process Understanding

Integration Knowledge

• SAP FI-CA
• SAP CRM Utilities
• SAP Work Management
• GIS Integration
• Smart Metering Integration
• SAP PI/PO or SAP CPI

Preferred Skills

• SAP S/4HANA Utilities
• SAP Fiori Applications
• SAP BTP
• Mobile Workforce Management Solutions
• Smart Meter Programs
• Workflow Automation
• Agile/Scrum Methodology

Soft Skills & Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work independently and collaboratively in cross-functional teams.
• Strong documentation and presentation skills.
• Customer-centric mindset with attention to process efficiency.
• Ability to manage multiple priorities in a dynamic project environment.