Job Title:  Senior Consultant | SAP ISU | Kolkata | SAP | DSA Oil, Gas and Utilities

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

• As a SAP IS-U Prepaid Engine with strong expertise in SAP Utilities and prepaid billing solutions. Should beresponsible for designing, configuring, implementing, and supporting SAP IS-U Prepaid Engine solutions for utility clients. The role requires deep knowledge of prepaid metering business processes, integration with SAP IS-U, AMI/MDMS systems, payment platforms, and utility customer operations.
• Should possess hands-on experience in utility prepaid programs, smart metering initiatives, and end-to-end Meter-to-Cash (M2C) processes.
• Key Responsibilities
• SAP IS-U Prepaid Solution Implementation
• Participate in end-to-end implementation, rollout, upgrade, and support projects involving SAP IS-U Prepaid Engine.
• Gather and analyze business requirements from utility stakeholders.
• Design and configure SAP IS-U Prepaid Engine solutions aligned with business and regulatory requirements.
• Support solution blueprinting, configuration, testing, deployment, and hypercare activities.
• Prepaid Metering & Customer Management
• Configure prepaid customer lifecycle processes.
• Support:
• Customer enrollment and activation
• Prepaid contract management
• Token generation and recharge processes
• Credit balance management
• Emergency credit handling
• Meter disconnect and reconnect processes
• Manage prepaid consumption monitoring and balance calculations.
• Billing & Revenue Management
• Configure prepaid charging and tariff structures.
• Support:
• Real-time consumption deduction
• Balance management
• Recharge validation and processing
• Revenue accounting
• Debt recovery mechanisms
• Ensure accurate prepaid billing and settlement processes.
• Integration Management
• Configure and support integration between:
• SAP IS-U
• SAP FI-CA
• Smart Meters
• AMI Systems
• MDMS Platforms
• Payment Gateways
• Mobile Wallets
• Banking Systems
• CRM Solutions
• Coordinate with technical teams for interface development and issue resolution.
• Smart Metering & Digital Utilities
• Support smart prepaid metering initiatives.
• Work closely with metering vendors and system integrators.
• Participate in AMI and head-end system integration projects.
• Ensure seamless prepaid transactions and meter communications.
• Testing & Quality Assurance
• Prepare functional specifications and test scenarios.
• Execute:
• Unit Testing
• SIT
• UAT
• Regression Testing
• Support defect management and resolution activities.
• Production Support
• Analyze and resolve complex business and system issues.
• Support business users during billing cycles and recharge operations.
• Maintain system stability and SLA adherence.
• Participate in incident, problem, and change management processes.
• Stakeholder Collaboration
• Work closely with utility business teams, project managers, developers, and vendors.
• Conduct workshops, demos, and end-user training sessions.
• Prepare documentation including:
• Functional Specifications
• Configuration Documents
• Process Flows
• User Manuals
• Knowledge Transfer Materials

Key skills required

• Minimum 4+ years of hands-on experience in SAP IS-U.
• SAP IS-U Certification preferred.
• Certification in Utilities or SAP S/4HANA Utilities is an added advantage.
• At least 2+ years of direct experience in SAP IS-U Prepaid Engine implementation or support.
• Experience in at least one full-cycle SAP Utilities implementation project.
• Experience in utility organizations such as:
• Electricity Distribution Companies (DISCOMs)
• Power Utilities
• Water Utilities
• Gas Utilities
• Mandatory Technical Skills
• SAP Utilities
• SAP IS-U Prepaid Engine
• SAP IS-U Billing & Invoicing
• SAP IS-U Customer Service
• SAP IS-U Device Management
• SAP IS-U Meter Reading
• SAP IS-U Contract Accounts (FI-CA)
• Payment Processing
• Dunning & Collections
• Integration Knowledge
• Smart Meter Integration
• AMI (Advanced Metering Infrastructure)
• MDMS Integration
• SAP PI/PO or SAP CPI
• Payment Gateway Integration
• Web Services/APIs
• Functional Expertise
• Prepaid Meter-to-Cash Processes
• Recharge and Token Management
• Tariff Configuration
• Revenue Assurance
• Credit Management
• Settlement Processes
• Preferred Skills
• SAP S/4HANA Utilities
• SAP Fiori Applications
• SAP BTP
• SAP BRIM
• CRM for Utilities
• Utility Analytics and Reporting
• Smart Grid and Digital Utility Programs
• Agile Project Methodology
• Soft Skills & Competencies
• Strong analytical and troubleshooting capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and in cross-functional teams.
• Strong documentation and presentation skills.
• Customer-focused approach with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Key Performance Indicators (KPIs)
• Successful delivery of prepaid implementation milestones.
• Recharge transaction success rate.
• Reduction in prepaid billing and balance discrepancies.
• Incident resolution within SLA timelines.
• User satisfaction and stakeholder feedback.
• Accuracy of prepaid accounting and settlement processes.
• System performance and operational stability.
• Preferred Industry Experience
• Power Distribution Utilities (DISCOMs)
• Smart Prepaid Metering Programs
• AMI/Smart Meter Projects
• Energy & Utilities Sector
• Utility Digital Transformation Initiatives