Job Title: T&T - Customer - S&S - Consultant - Salesforce - Kolkata
Primary Responsibilities
• Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise commerce, marketing and subscription management tools.
• Analyze and document any derivation, workflow and enrichment required for the project / solution.
• Lead requirements gathering and advise on scope and options for continuous operational improvement.
• Build knowledge of business processes with an expectation for facilitating continuous improvement.
• Collaborate with vendors and internal IT partners to understand and define technical requirements and special Client processes.
• Communicate issues impacting daily operations to the business team and provide updates on resolution.
• Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.
• Lead change management activities such as “train the trainer’ sessions and knowledge transfer for IT support teams.
Key Skills • Experience working on global, multi-year initiatives with cross-functional teams.
• Self-starter with the ability to work independently and manage multiple projects simultaneously.
• Knowledge of best practices across sales enablement and customer support.
• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment
• Excellent project management skills, with the ability to prioritize and meet deadlines.
• Strong analytical, strategic, and creative problem-solving skills.
• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.
• Team player with a positive, collaborative work ethic.
Basic Qualifications • 4+ years of professional supporting enterprise-level engineering teams.
• 4+ years of experience working with Salesforce, Copado, or similar enterprise applications.
• 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.
• Strong Microsoft PowerPoint and Microsoft Excel skills
• Fluent spoken and written English