Job Title:  Associate Director | Salesforce | Mumbai | Sales & Service

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

• The primary role of an AD is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable.

• Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
• Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management
• Design, develop and deliver Salesforce solutions using Salesforce configuration and customization
• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function

Key skills required: 

• Prior experience in Salesforce mandatorily with strong Tech Lead & Tech Architectural skills.
• Team Management and Technical Leadership to ensure delivery ownership
• Extensive experience in solution design, client management, client demo, conducting design & development workshops
• Should have good understanding of Salesforce features like lightening, integration etc and project implementation methodology
• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
• Knowledge on Heroku & Integrations will be a plus.
• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Aware of implementation best practices on Force.com platform and Salesforce.
• Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.
• Handling a team and also responsible for client deliverables.

Desired Qualifications: 

• 13 to 16 years of relevant experience in management or consulting oriented environment.
• Salesforce Technical Architect and Program Leadership skills with Banking Sector Experience
• Proven experience in delivering Salesforce CRM for a large size bank (India based or Globally)
• Should understand the Integration approach to integrate SaaS with On-Premise legacy systems via AWS layer
• At least 10+ end to end SFDC implementation experience in India or globally specialized in Banking Sector
• Graduate degree (Science or Engineering) from premier institutes

Location and way of working: 

·      Base location: Mumbai

• Work from Client Office as needed – Belapur, Cuff parade

Your role as an Associate Director : 

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Leaders across our organization must strive to be:

·      Inspiring - Leading with integrity to build inclusion and motivation.

·      Committed to creating purpose - Creating a sense of vision and purpose.

·      Agile - Achieving high-quality results through collaboration and Team unity.

·      Skilled at building diverse capability - Developing diverse capabilities for the future.

·      Persuasive / Influencing - Persuading and influencing stakeholders.

·      Collaborating - Partnering to build new solutions.

·      Delivering value - Showing commercial acumen

·      Committed to expanding business - Leveraging new business opportunities.

·      Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.

·      Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.

·      Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

·      Managing change - Responding to changing environment with resilience

·      Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision

·      Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.

·      Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.

·      Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.