Job Title:  T&T| Customer| S&S | Associate Director | Salesforce | Mumbai

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

• The primary role of an AD is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable.

• Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
• Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management
• Design, develop and deliver Salesforce solutions using Salesforce configuration and customization
• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
• Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function

Key skills required: 

• Prior experience in Salesforce mandatorily with strong Tech Lead & Tech Architectural skills.
• Team Management and Technical Leadership to ensure delivery ownership
• Extensive experience in solution design, client management, client demo, conducting design & development workshops
• Should have good understanding of Salesforce features like lightening, integration etc and project implementation methodology
• Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds.
• Knowledge on Heroku & Integrations will be a plus.
• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Aware of implementation best practices on Force.com platform and Salesforce.
• Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.
• Handling a team and also responsible for client deliverables.

Desired Qualifications: 

• 13 to 16 years of relevant experience in management or consulting oriented environment.
• Salesforce Technical Architect and Program Leadership skills with Banking Sector Experience
• Proven experience in delivering Salesforce CRM for a large size bank (India based or Globally)
• Should understand the Integration approach to integrate SaaS with On-Premise legacy systems via AWS layer
• At least 10+ end to end SFDC implementation experience in India or globally specialized in Banking Sector
• Graduate degree (Science or Engineering) from premier institutes

Location and way of working: 

• Base location: Mumbai
• Work from Client Office as needed