Job Title:  Delivery Manager | S&P - GCC/Operate | Mumbai | Supply Chain & Network Operations

Delivery Manager| Mumbai | S&P – GCC Operate

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

Manager will be responsible for overall ownership and delivery of activities within Procurement and Purchasing function/process, (for e.g., Invoice Processing, Vendor Management, Accounts Payable, Purchasing, PO Processing (Creation and placement), Change Request, Management Reporting, Analysis, Customer Support / Vendor Support - Voice calling

Key responsibilities for the Manager will include:

• Seamless delivery of Procurement activities/sub-processes/processes

• Reporting to senior internal and client stakeholders (per cadence/as required)

• Ensuring adherence to delivery SLAs / KPIs

• Overall leadership of Procurement team (~35 team members)

• Own & manage the delivery of Procurement activities on a day-to-day basis.
• Reviews and approve transactions, as required by process workflows.
• Monitor volumes and other key metrics to track performance against SLA / KPIs
• Regular review of process documentation (SOPs, process maps and desktop procedures) and ensuring regular updates with any process changes

• Lead resolution of risks / issues and reports to Procurement ‘Tower Lead’ periodically on escalations required
• Function as a functional expert for the client and deliver valuedriven transformation of Procurement processes using advanced tools & technology.
• Function as a change champion and drive change management for transformational initiatives.
• Convene governance meetings with relevant stakeholders as per governance cadence. • Review process performance with relevant stakeholders. • Ensure on-time escalation of issues to relevant stakeholders and senior leadership (as required) and mitigation of issues and risks reported by stakeholders.
• Build relationships with internal and client stakeholders. • Overall resource & performance management for team • Actively drive hiring of junior practitioners • Client interfacing skills

Key skills required

• 10+ years of relevant work experience
• Advanced knowledge /subject matter expertise of Procurement processes and applications
• S2C and Strategic Sourcing process knowledge
• Excellent client and stakeholder management skills
• Effective communication, problem solving and analytical skills
• Experience in MS Office suite, ERPs (SAP, ORACLE), Sourcing tools (COUPA, Ariba, Ivalua etc.)
• B. Com / BBA / BMS or similar three-year graduate course
• M.Com / MBA or similar two year post graduate course