Job Title:  Director | GBS | Mumbai | Finance Transformation

About Deloitte

Deloitte is one of the world’s leading professional services organizations, providing advisory services to clients across industries and geographies. Our Consulting practice works with global organizations to solve complex business problems, drive enterprise transformation, and deliver measurable outcomes.

Deloitte’s Global Business Services (GBS) Advisory practice supports organizations as they rethink global operating models, rebalance workforces, embed digital and AI capabilities, and build scalable, future-ready delivery platforms. Deloitte delivers these programs by collaborating closely with other Deloitte member firms and specialist practices, enabling end-to-end solutions across strategy, transformation, and operate.

About Deloitte GBS Advisory

Deloitte advises clients across the full GBS lifecycle—from strategy and business case development to design, transition, stabilization, value optimization, and operate.

The GBS market is evolving rapidly—from cost-focused shared services to value-led, digital-first capability hubs driving enterprise transformation, analytics, AI enablement, and innovation. Deloitte is recognized by leading analysts as a clear leader in GBS & Outsourcing Advisory, having delivered 1,250+ global projects supported by 3,000+ professionals worldwide.

In India, Deloitte’s GBS Advisory practice comprises 400+ practitioners, forming one of the firm’s largest and most mature GBS advisory and delivery teams globally.

Role Overview – Director, GBS Advisory

As a Director in Deloitte’s GBS Advisory practice, you will lead discrete workstreams and mid-to-large GBS engagements, owning delivery quality, team management, and client interactions.

You will work closely with Partners, as well as cross-functional Deloitte teams and global member firms, contributing to both client delivery and practice development.

Key Responsibilities

Enterprise GBS Strategy & Value Realisation

• Shape and lead enterprise-wide GBS and GCC strategies aligned to business, technology, and transformation agendas
• Own development of investment-grade business cases addressing cost, productivity, talent, risk, scalability, and long-term operating sustainability
• Advise executive leadership on location strategy, workforce models, and operating trade-offs in evolving regulatory and talent environments
• Act as a strategic thought partner to CXOs, balancing ambition with execution realism

Operating Model & Capability-Led Design

• Define and design future-ready GBS Target Operating Models, including governance, service ownership, and hybrid sourcing strategies
• Enable client transitions from transactional shared services to capability-led, value-generating GBS organisations
• Integrate digital, analytics, and functional CoEs into operating model designs in collaboration with Technology, Digital, and Industry practices
• Provide strategic oversight across multiple functions and geographies to ensure coherence and scalability

End-to-End Transformation, Transition & Operate Leadership

• Lead large, multi-functional GBS and outsourcing transformations across Finance, HR, Procurement, IT, Legal, Analytics, and Digital
• Provide executive oversight across transition, stabilisation, performance management, and service maturity uplift phases
• Shape and govern transform-and-operate and managed services models to ensure sustained post-transition performance
• Coordinate delivery across global Deloitte member firms, vendors, and client stakeholders

Digital, Analytics & AI Enablement

• Embed process mining, advanced analytics, and performance intelligence into GBS governance and operating models
• Sponsor AI-enabled and automation-led service delivery models in partnership with cloud, data, and engineering teams
• Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients
• Translate digital ambition into pragmatic, scalable operating outcomes

Executive Stakeholder, Change & Risk Leadership

• Serve as a trusted advisor to C-suite and senior global leaders on complex operating model and transformation decisions
• Lead enterprise-wide change across geographies, cultures, and organisational boundaries
• Own engagement risk management, quality assurance, and compliance obligations in line with Deloitte’s risk and independence frameworks
• Navigate highly complex stakeholder environments involving boards, executive committees, vendors, and internal leadership

Practice Financials, Growth & Market Leadership

• Own engagement economics, including revenue, margin, utilisation, and delivery health across the GBS portfolio
• Manage practice financials and books, including forecasting, pipeline management, and commercial performance
• Lead RFI/RFP responses, deal shaping, and contract structuring for large GBS and transform-and-operate opportunities
• Drive internal practice development initiatives including capability build, delivery standards, and go-to-market offerings
• Develop industry insights and market intelligence to inform client conversations, propositions, and thought leadership
• Contribute to published thought leadership, IP development, and analyst-facing materials
• Build, mentor, and lead high-performing consulting teams across levels and geographies

Note : This role involves extensive domestic and international travel.

Qualifications & Experience

• 12+  years of consulting or transformation experience
• Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
• Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate
• Deep expertise in operating model design, governance frameworks, and service delivery models
• Experience leading multi-functional GCC transitions across corporate functions
• Strong stakeholder management skills, including C-suite and global leadership engagement
• Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment
• Solid understanding of location strategy, workforce planning, and investment modeling
• Experience managing large teams (20+ members) across complex transformation programs
• Demonstrated contribution to business development, including RFPs, solutioning, and deal support

• Proficient user of Microsoft suite (advanced Excel, PowerPoint and Word)
• Experience in executing technology led transformation programs
• Ability to develop point of views and support in thought leadership
• Expertise in one or more shared services functions such as Finance, HR, Procurement, IT operations/ processes
• Exposure to vendor management strategy and operations is a plus
• Ability to act as a subject matter expert in relevant areas – solutions/ functions/ sectors
• Possessed leadership qualities and the ability to mentor consultants and junior team members
• Exposure to technologies such AWS, Azure, Data Analytics, Automation and Engineering tools is a plus

Why Deloitte

At Deloitte, we invest in our people through continuous learning, career progression, and exposure to complex, high-impact work.

You will work on market-leading GBS transformations, gain deep exposure across Deloitte’s design, transform, and operate offerings, and play a meaningful role in shaping how organizations build, scale, and operate GBS Centers in a rapidly evolving environment.