Job Title:  Executive Director | Digital Marketing | Mumbai | Marketing & Commerce

Job Title: Executive Director – Technology (Marketing & Commerce)

Location: Mumbai, India

Experience: 18+ Years

Role Overview

We are seeking a seasoned Executive Director with extensive experience in leading large-scale technology implementations, particularly within the marketing and commerce ecosystem. The ideal candidate will bring deep expertise in omnichannel strategies and have a proven track record of delivering end-to-end digital transformation programs.

Key Responsibilities

• Lead and drive large-scale, end-to-end technology implementation programs across marketing and commerce platforms.
• Define and execute omnichannel strategies to enhance customer experience across digital and physical touchpoints.
• Collaborate closely with business stakeholders to ensure alignment between technology solutions and marketing/commercial objectives.
• Stay abreast of and implement latest trends and technologies in marketing automation, customer experience, and digital commerce.
• Provide strategic direction on platform selection, architecture, and integration across ecosystems.
• Manage cross-functional teams, including internal teams, vendors, and partners, ensuring timely and high-quality delivery.
• Drive innovation by identifying opportunities for process optimization, automation, and scalable solutions.
• Ensure governance, risk management, and compliance across all implementation initiatives.
• Act as a trusted advisor to senior leadership on digital transformation and technology investments.

Key Requirements

• 18+ years of experience in technology consulting, digital transformation, or enterprise implementations.
• Proven experience in leading large-scale implementation engagements end-to-end.
• Strong expertise in omnichannel customer experience and digital commerce ecosystems.
• Deep understanding of marketing technologies (MarTech) such as CRM, marketing automation, personalization, and analytics platforms.
• Experience working with modern commerce platforms (e.g., eCommerce, headless commerce, marketplaces).
• Strong stakeholder management and leadership skills with the ability to influence at executive levels.
• Demonstrated ability to lead large teams and manage multiple complex programs simultaneously.
• Excellent communication, strategic thinking, and problem-solving abilities.