Job Title:  HC - HRT - DarwinBox - Functional - Manager - Mumbai

Manager | Human Capital - HR Transformation - DarwinBox | Functional

• Location: Mumbai
• Entity:  Deloitte Touche Tohmatsu India LLP

The team

Today’s business challenges present a new wave of HR, talent and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business driven HR to innovative talent, leadership, and change programs. Learn more about Human Capital Practice

Your work profile

As an Functional Manager in the Darwinbox Implementation Team, the role will support clients in connecting Darwinbox s HCM suite with various internal and third-party systems like Recruitment, Core and Other functional modules. This is an excellent opportunity to work at the intersection of HR tech and enterprise systems, solving real-world business problems through technology integration.

• Lead the accurate and timely processing of Darwinbox implementation projects, ensuring seamless delivery for clients and efficient coordination within all teams.
• Serve as the primary point of contact for clients, expertly managing expectations and providing comprehensive updates on project progress.
• Oversee the collection and analysis of HR requirements, translating these into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of Darwinbox systems, with an added advantage of global experience.
• Exhibit extensive domain knowledge of global HR and benefits systems.
• Efficiently manage complex and high-volume HR operations, optimizing workflows and enhancing overall efficiency.
• Execute and adjust strategic plans with a high degree of independence, ensuring alignment with organizational goals.
• Proactively initiate and implement innovative process improvements, driving operational excellence.
• Communicate clearly and effectively through verbal, written, and non-verbal methods across all levels of the organization.
• Provide leadership in configuring and testing integrations between Darwinbox and other third-party solutions, ensuring seamless system interoperability.
• Recommend best people practices aligned with client business needs
• Assist the product implementation team during the implementation process in coordination with the client teams to ensure successful ‘go-live’(at the customer site if required)
• Support clients to resolve queries on Functional Modules, as and when required.
• Testing and developing new enhancements for the Darwinbox module and coordinating with the development team
• Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Desired qualifications/ certification

• In-depth knowledge of Darwinbox Functional Modules with an experience of at least 9+ years in Darwinbox implementation/support.
• Proven ability to work and effectively communicate with Senior executives and line of business representatives.
• Proven ability to understand client pain points and propose solutions.
• Excellent communication and interpersonal skills.
• Strong analytical skills for problem-solving and proposing resolutions.
• Effective time management skill
• Client handling and Darwinbox system implementation (Transition) 

Key skills required: 

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.