Job Title: Manager | Conversational AI | Mumbai | Customer Strategy & Design
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential
Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.
The Team
Deloitte’s Technology & Transformation Technology & Transformation (T&T) - Engineering, AI & Data (EAID) - Intelligent Apps Team focuses on developing, implementing, and managing advanced software solutions that leverage Artificial Intelligence, Generative AI, and data analytics to transform business operations. This team is part of Deloitte Consulting’s Engineering practice, which combines a product-centric mindset with industry-specific insights.
Learn more about Engineering, AI & Data Practice here
Work you’ll do
Role Summary
We’re building AI-powered enterprise applications for large Indian clients. You’ll own the frontend — mobile and web— for platforms that combine conversational AI, and real-time workflows.
Relevant Years of Experience 7-10 years
Location – Mumbai
Education - Graduate
Key Responsibilities
Responsibilities
- Lead the design and development of conversational AI solutions using Kore AI.
- Oversee the end-to-end implementation of chatbot projects.
- Provide technical leadership and mentor team members.
- Define architecture and ensure scalability and performance of solutions.
- Collaborate with stakeholders to align technical solutions with business needs.
- Integrate chatbots with backend systems and third-party services.
- Monitor and optimize chatbot performance using analytics.
- Troubleshoot and resolve complex technical issues.
- Ensure adherence to best practices, security, and compliance standards.
- Prepare technical documentation and project status reports.
Skillsets
- Expertise in Kore AI platform and conversational AI frameworks.
- Strong programming skills (e.g., Python, Node.js, Java).
- Knowledge of Natural Language Processing (NLP) and Machine Learning.
- Experience in API development and integrations.
- Understanding of enterprise architecture and system integrations.
- Strong problem-solving and debugging skills.
- Excellent leadership and team management abilities.
- Knowledge of CI/CD pipelines and DevOps practices.
- Familiarity with cloud platforms (e.g., Azure, AWS, GCP).
- Strong communication and stakeholder collaboration skills.
Nice-to-Have (Differentiators)
• Experience with GenAI / Agentic AI in contact centers
• Exposure to multi-lingual Voice AI deployments
• Prior experience in Banking, Telecom, or Healthcare domains
Required Qualifications
• Bachelor’s/Master’s degree in Engineering, Computer Science, or related field
• Strong experience in Contact Centre transformation or CCaaS programs
• Proven track record managing large, complex technology programs
Your role as a leader
At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.