Job Title:  Manager | Project Management (PMO) | Mumbai | ServiceNow

Scrum Master / Project Manager – Technology Delivery

Location: Mumbai

Experience: 8–10 Years

Role Type: Client-Facing

Role Summary

We are looking for an experienced Scrum Master / Project Manager to lead delivery for a strategic technology program with a Mumbai-based client. This role requires strong Agile delivery leadership, proactive stakeholder management, and end-to-end ownership of execution. The ideal candidate will be highly organized, client-facing, and capable of driving alignment across business, technology, and vendor teams to ensure successful program outcomes.

Key Responsibilities

Agile Delivery Leadership

• Lead Scrum ceremonies including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.
• Drive Agile best practices and foster a culture of continuous improvement.
• Enable predictable sprint and release delivery by proactively removing impediments and managing team dependencies.
• Track delivery progress and ensure commitments are met with quality and transparency.

Project & Delivery Governance

• Own delivery timelines, scope, risks, issues, assumptions, and dependencies (RAID).
• Establish and maintain structured reporting, dashboards, and governance mechanisms.
• Monitor project health, identify delivery risks early, and drive mitigation plans.
• Ensure timely and high-quality delivery across multiple workstreams and releases.

Stakeholder & Client Management

• Engage regularly with senior client stakeholders and leadership teams.
• Provide concise, executive-level updates on delivery progress, risks, and key decisions.
• Drive alignment across business, technology, and vendor teams.
• Build trusted relationships and serve as the primary point of coordination for delivery-related matters.

Execution & Program Leadership

• Drive accountability across teams and ensure closure of actions, risks, and dependencies.
• Facilitate decision-making and conflict resolution to maintain delivery momentum.
• Promote transparency, ownership, and disciplined execution across the program.
• Support strategic planning, roadmap discussions, and delivery prioritization.

Required Experience & Skills

• 8–12 years of experience in IT Delivery, Project Management, or Program Management roles.
• Proven experience as a Scrum Master in Agile delivery environments.
• Strong client-facing experience with senior stakeholder management.
• Demonstrated ability to manage complex programs, dependencies, and cross-functional teams.
• Excellent communication, facilitation, and presentation skills.
• Strong risk management, planning, and execution capabilities.
• High ownership mindset with a focus on outcomes and business value.
• Education - UG and Above

Preferred Qualifications

• Experience in the Insurance domain.
• Exposure to ServiceNow platform implementations or digital transformation programs.
• Scrum Master certification (CSM/PSM).
• PMP or equivalent Project Management certification.

Success Profile

• Drives structured execution in complex and ambiguous environments.
• Builds credibility and influences senior stakeholders effectively.
• Brings rigor and discipline to Agile delivery governance.
• Ensures visibility, accountability, and timely closure of delivery commitments.

Consistently delivers high-quality outcomes while maintaining strong client relationships.