Job Title:  Manager | QA Lead | Mumbai | Engineering

Manages overall quality processes and assumes accountability for the quality management practices.

Ensures that the standards of the Quality Management Framework are applied and managed effectively within applications.

Establishes and implements programs for quality improvement, and successful measurement criteria.

Identifies and escalates risks and quality issues in order to resolve them as efficiently as possible.

Conducts regular Voice of Customer sessions to ensure an understanding of quality standards and requirements. Meets with the Operational Management team regularly in order to provide feedback on quality performance, trends and focus areas.

Manages delivery of customer experience program by analyzing data in order to identify key priorities and aligns the quality program and coaching activities to assess and develop identified areas.

B.Tech/BE degree in Computer Science or Information Technology.  12+ years of core experience in leading teams for software application testing - Functional, Automation, Mobile.  Minimum experience of working in 3 projects (Duration of project to be more than 1 year) as QA Lead.  Cross-skilled with both manual and automation testing, AND web and mobile testing.