Job Title:  Manager | ServiceNow | Mumbai | ServiceNow

The ServiceNow Operations Manager is responsible for the overall administration, support, governance, performance, and continuous improvement of the ServiceNow platform. The role ensures platform stability, manages operational support teams, drives enhancements, oversees releases, and aligns ServiceNow capabilities with business and IT service management objectives.

Lead day-to-day operations of the ServiceNow platform.

Ensure platform availability, reliability, performance, and security.

Manage incident, problem, and change processes related to ServiceNow.

Oversee platform monitoring, health checks, and operational reporting.

Coordinate resolution of critical platform issues and outages.

Manage ServiceNow upgrades, patching, and release activities.

Govern platform configurations, customizations, and integrations.

Maintain ServiceNow CMDB, Service Catalog, ITSM, ITOM, ITAM, HRSD, or other implemented modules.

Ensure adherence to ServiceNow best practices and platform governance standards.

Manage platform capacity planning and technical debt reduction.

Lead ServiceNow administrators, developers, and support analysts.

Define operational procedures, SLAs, and support models.

Mentor team members and support skill development.

Manage workload planning and resource allocation.

ct as primary operational contact for business and IT stakeholders.

Engage with process owners and leadership teams to understand requirements.

Provide regular service reviews and platform performance updates.

Collaborate with vendors and ServiceNow support for issue resolution.