Job Title:  Senior Consultant | Cloud Infra Engineering | Mumbai | Engineering

Job Title: Azure Database Support SME

Location: HYD/MUM/BLR

Overview:

We are seeking an experienced Azure Database Support SME to provide expert-level support, maintenance, and optimization for our organization’s Azure databases and other cloud-based data solutions. The ideal candidate will have extensive hands-on experience in managing and troubleshooting Azure-based databases, with a focus on performance tuning, high availability, disaster recovery, and security.

Key Responsibilities:

• Provide deep technical support for Azure Databases, Azure Managed Instances, and related cloud-based data services.
• Troubleshoot and resolve complex database-related issues, including performance issues, query optimization, replication, and availability problems.
• Manage and optimize the performance of SQL databases in Azure, ensuring efficient operations and minimal downtime.
• Implement backup and recovery strategies and ensure high availability and disaster recovery configurations (e.g., Geo-replication, Azure Backup, and Site Recovery).
• Lead database migrations from on-premise systems to Azure Database or Azure Managed Instances.
• Work with development teams to optimize database designs, queries, and data models for cloud environments.
• Monitor and report on database performance, uptime, and other metrics.
• Ensure compliance with security best practices, including implementing encryption, access controls, and auditing.
• Automate common tasks using Azure automation tools and scripts.
• Provide knowledge transfer and mentorship to junior team members.
• Collaborate with cross-functional teams (network, security, application development) to implement and troubleshoot solutions.
• Stay updated with the latest Azure database features, patches, and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience working with Azure SQL Database and Other DB Engines of Azure, Azure Managed Instances, and related cloud-based database services.
• Strong expertise in SQL Server (on-premises and in the cloud), including query optimization, performance tuning, and troubleshooting.
• Experience with database automation, scripting, and performance monitoring tools in the Azure environment.
• Knowledge of Azure networking, security practices, and disaster recovery strategies for databases.
• Hands-on experience with Azure Active Directory, RBAC, network security groups, and other Azure security configurations.
• Familiarity with PowerShell, CLI, and other automation tools to streamline database management.
• Strong problem-solving skills and the ability to handle complex database issues in a fast-paced environment.
• Excellent communication skills, both written and verbal, for collaborating with technical and non-technical teams.

Job Title : ITSM Process Lead – Program Governance (Senior Consultant, SME)

Job Summary:

We are seeking an experienced and highly skilled ITSM Process Lead to oversee program governance and ensure the effective implementation and management of IT Service Management (ITSM) processes. As a Senior Consultant and Subject Matter Expert (SME), the ideal candidate will drive process optimization, govern ITSM initiatives, and provide strategic guidance to achieve organizational objectives.

This role requires extensive knowledge of ITSM frameworks, program governance best practices, and a proven ability to work with cross-functional teams to deliver exceptional outcomes.

Key Responsibilities:

ITSM Process Leadership:

• Design, implement, and oversee ITSM processes such as Incident Management, Problem Management, Change Management, and Service Level Management.
• Act as the SME to ensure alignment of ITSM processes with business objectives and ITIL best practices.
• Drive process improvement initiatives to enhance efficiency, effectiveness, and service delivery.

Program Governance:

• Lead governance activities for ITSM programs, ensuring adherence to defined standards, policies, and frameworks.
• Establish program-level KPIs and metrics to measure performance and success.
• Monitor and report on program health, risks, and outcomes to senior leadership.
• Coordinate with stakeholders to ensure alignment between ITSM initiatives and organizational strategy.
• Mentor and train internal teams on ITSM processes, governance frameworks, and tools.

Stakeholder Collaboration:

• Serve as the primary point of contact for ITSM process-related inquiries and decisions.
• Collaborate with IT and business teams to define service requirements and ensure process adoption.
• Provide expert-level guidance on ITSM tool usage, configuration, and integration.

Compliance and Continuous Improvement:

• Ensure ITSM processes comply with industry standards and regulatory requirements.
• Perform regular audits and assessments to identify gaps and opportunities for process enhancement.
• Leverage industry trends and emerging practices to recommend innovative solutions for ITSM governance.

Required Skills and Qualifications:

Experience:

• Proven experience in managing ITSM programs and implementing ITIL best practices at scale.
• Hands-on experience with ITSM tools

Technical and Process Expertise:

• In-depth knowledge of ITIL frameworks (ITIL V3/V4 certification preferred).
• Strong expertise in program governance, policy development, and performance monitoring.
• Familiarity with other frameworks such as COBIT, ISO 20000, or Agile Service Management.

Soft Skills:

• Analytical and problem-solving abilities.
• Strong leadership, stakeholder management, and interpersonal skills.
• Excellent verbal and written communication skills, with the ability to present to executive leadership.

Preferred Skills:

• Certification in ITIL (Intermediate, Expert, or Managing Professional).
• Experience with ServiceNow Governance, Risk, and Compliance (GRC) modules.
• PMP, PRINCE2, or Agile certifications are a plus.
• Exposure to large-scale digital transformation or IT modernization programs.

Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Master’s degree is an added advantage.

Job Title:

GCP Database Support SME

Location:

HYD/MUM/BLR

Overview:

We are seeking an experienced GCP Database Support SME to provide expert-level support, maintenance, and optimization for our organization’s Google Cloud Platform (GCP) databases and other cloud-based data solutions. The ideal candidate will have extensive hands-on experience in managing and troubleshooting GCP databases, with a focus on performance tuning, high availability, disaster recovery, and security.

Key Responsibilities:

• Provide technical support for GCP-managed databases
• Troubleshoot and resolve complex database-related issues, including performance bottlenecks, query optimization, replication issues, and high-availability challenges.
• Manage and optimize database performance in GCP environments, ensuring efficient operations and minimal downtime.
• Implement and maintain backup and disaster recovery strategies, including point-in-time recovery, cross-region replication, and automated failover configurations.
• Lead database migrations from on-premises or other cloud environments to GCP-managed database services.
• Collaborate with development teams to optimize database designs, queries, and data models tailored for GCP environments.
• Monitor and report on database health, performance metrics, and uptime using GCP-native tools like Cloud Monitoring and Cloud Logging.
• Ensure compliance with GCP security best practices, including encryption, IAM roles, network configurations, and audit logging.
• Automate database management tasks using tools like Terraform, Deployment Manager, and scripting languages (e.g., Python, Shell).
• Provide knowledge transfer, training, and mentorship to junior team members.
• Collaborate with cross-functional teams, including networking, security, and DevOps, to implement and troubleshoot solutions.
• Stay updated with the latest features, patches, and best practices for GCP database services.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Experience:

• Proven experience working with GCP-managed databases, including Cloud SQL, Bigtable, Firestore, Spanner, and BigQuery.
• Strong expertise in SQL (MySQL, PostgreSQL, or SQL Server) database management, including performance tuning, query optimization, and troubleshooting.
• Hands-on experience in GCP database migrations, automation, and operational best practices.
• .

Other Skills:

• Strong problem-solving skills to handle complex database issues in high-pressure environments.
• Excellent communication skills, both written and verbal, for effective collaboration with technical and non-technical teams.

Preferred Qualifications:

• GCP Professional Certifications such as Professional Data Engineer or Professional Cloud Architect or relevant certifications
• Knowledge of Big Data tools and platforms in GCP
• Experience working with hybrid or multi-cloud database architectures.