Job Title:  Senior Consultant | D365 F&O - PMO | Mumbai | Emerging ERP Solutions

ROLE SUMMARY

As a Senior Consultant within Deloitte's Enterprise Technology & Performance practice, you will lead PMO governance, integrated planning, executive reporting, and project controls activities across Microsoft Dynamics 365 ERP transformation programs and D365 application support engagements.

You will partner with Program Directors, Program Managers, Client Leadership, Delivery Leads, Implementation Partners, and Support Managers to drive governance excellence, delivery transparency, executive decision-making, service performance management, and program controls across complex ERP transformation initiatives.

The role requires strong consulting skills, governance leadership capability, stakeholder management expertise, and experience operating within large-scale enterprise transformation and application managed services environments.

KEY RESPONSIBILITIES

Program Governance Leadership

•        Lead establishment and execution of PMO governance frameworks, standards, controls, reporting processes, and operating models.

•        Drive governance compliance across all program workstreams and delivery teams.

•        Own governance calendars, executive review forums, steering committees, stage-gate reviews, and leadership reporting cycles.

•        Ensure delivery teams adhere to agreed governance, reporting, escalation, and quality management requirements.

•        Act as the primary PMO governance lead supporting Program Management, Delivery Leadership, and client executives.

•        Drive governance consistency across implementation, rollout, enhancement, and support engagements.

Integrated Planning & Delivery Oversight

•        Govern integrated program schedules, milestone plans, critical path activities, and dependency networks.

•        Drive planning and coordination across business, functional, technical, testing, data migration, integration, deployment, support, and change management workstreams.

•        Monitor overall program health, delivery performance, resource utilization, and milestone achievement.

•        Identify emerging delivery risks and drive appropriate escalation and corrective action.

•        Review schedule variances and challenge delivery teams on recovery and mitigation plans where required.

•        Establish and monitor program KPIs and KRIs to provide visibility into delivery performance.

D365 ERP Program Governance

•        Lead PMO governance across D365 ERP implementation workstreams including Finance, Supply Chain Management, Project Operations, Data Migration, Integrations, Security, Testing, Technical Architecture, and Organizational Change Management.

•        Govern design, build, testing, deployment, cutover, go-live, hypercare, and transition activities.

•        Monitor environment readiness, release readiness, testing readiness, and deployment schedules.

•        Lead cutover readiness governance and support go-live decision-making processes.

•        Govern data migration readiness, integration testing milestones, and associated dependencies.

•        Track program-level dependencies and readiness indicators across all implementation phases.

•        Ensure appropriate governance and reporting throughout hypercare and transition-to-support activities.

D365 ERP Support, AMS & Operate Governance

•        Lead PMO governance activities across D365 ERP support, enhancement, application management, managed services, and operate engagements.

•        Establish governance frameworks, reporting mechanisms, KPIs, and service management controls for support programs.

•        Govern SLA performance, service delivery metrics, backlog management, ticket resolution performance, and operational risks.

•        Drive governance reviews for incidents, service requests, enhancement pipelines, release schedules, and service improvement initiatives.

•        Monitor support team capacity, resource utilization, demand forecasting, and operational delivery performance.

•        Provide leadership visibility into service performance, recurring issues, escalation trends, support risks, and enhancement delivery status.

•        Govern service transition activities from implementation programs into steady-state support operations.

•        Coordinate with client leadership, support managers, vendors, and delivery teams to drive operational excellence and continuous improvement.

Executive Reporting & Stakeholder Management

•        Own production of executive dashboards, steering committee packs, governance reports, operational reviews, and leadership presentations.

•        Provide program performance insights and recommendations to Program Managers, Delivery Leaders, and client executives.

•        Facilitate executive governance forums and drive timely closure of key decisions and actions.

•        Build strong client relationships and serve as a trusted advisor on program governance matters.

•        Present project and operational performance reporting to senior stakeholders.

•        Ensure alignment across client stakeholders, implementation teams, support teams, vendors, and leadership groups.

Risk, Issue, Dependency & Decision Governance

•        Establish and drive RAID governance processes across programs and support engagements.

•        Govern program-level risks, issues, dependencies, assumptions, and decisions.

•        Facilitate risk reviews, escalation forums, and leadership reviews.

•        Monitor effectiveness of mitigation plans and ensure closure of critical actions.

•        Provide leadership visibility into key delivery risks, service risks, and program constraints.

•        Govern decision logs and ensure timely resolution of pending decisions.

•        Escalate critical risks and issues through established governance structures.

Financial & Resource Governance

•        Govern program financial reporting, budget tracking, forecasting, and variance management.

•        Monitor resource demand, utilization, workforce planning, capacity management, and staffing risks.

•        Support commercial and delivery leadership through financial and resource analytics.

•        Oversee governance of implementation partners, managed service providers, and vendor delivery commitments.

•        Monitor program and support engagement performance against agreed contractual and commercial objectives.

•        Drive visibility into financial, resourcing, and operational risks.

PMO Capability Development

•        Drive PMO process standardization, governance enhancement, and continuous improvement initiatives.

•        Lead enhancement of project controls, reporting frameworks, governance templates, dashboards, and PMO methodologies.

•        Support PMO audits, assessments, quality reviews, and compliance activities.

•        Coach and mentor consultants and junior PMO resources.

•        Contribute to the growth and maturity of Deloitte's ERP PMO and Transformation Management Office capabilities.

•        Promote adoption of PMO best practices across projects and managed services engagements.

REQUIRED EXPERIENCE

•        6-9 years of PMO, Program Management Office, Transformation Office, Project Controls, or Governance experience.

•        Experience across at least two end-to-end ERP implementation programs.

•        Experience supporting ERP implementation programs and/or application management, managed services, support, enhancement, or operate engagements.

•        Microsoft Dynamics 365 ERP implementation experience strongly preferred.

•        Experience supporting large-scale business transformation, shared services transformation, or multi-country ERP deployment programs.

•        Demonstrated experience interacting with senior client stakeholders, executive leadership, and steering committees.

REQUIRED SKILLS

•        Program governance and PMO leadership.

•        Executive reporting and steering committee management.

•        Integrated planning and dependency management.

•        Financial governance and resource management.

•        RAID and decision governance.

•        Stakeholder management and executive communications.

•        Ability to influence delivery teams and challenge delivery performance where required.

•        Strong analytical, problem-solving, and consulting skills.

•        Understanding of IT service management concepts including SLA management, incident management, service request management, release management, enhancement governance, and service performance reporting.

TOOLS & TECHNOLOGIES

•        Microsoft Excel, PowerPoint, Word, Teams, and SharePoint.

•        Azure DevOps, Jira, Microsoft Project, or equivalent project management tools.

•        Power BI and executive dashboarding solutions.

•        Collaboration and documentation management platforms.

PREFERRED CERTIFICATIONS

•        PMP, PRINCE2, PMI-PBA, PMI-ACP, SAFe Agilist, or equivalent certifications.

EDUCATION

•        Bachelor's degree in Engineering, Technology, Science, Commerce, CA, or related discipline.

•        MBA preferred.

SUCCESS Metrics

•        Effective governance across ERP transformation programs and managed services engagements.

•        High-quality executive reporting, steering committee management, and governance leadership.

•        Reliable visibility into program health, risks, dependencies, financial performance, and resource utilization.

•        Successful governance of testing, cutover, go-live, hypercare, and transition-to-support activities.

•        Effective governance of support operations, enhancement delivery, ticket backlog management, and SLA compliance.

•        Measurable improvement in PMO maturity, governance effectiveness, and reporting quality.

•        Positive feedback from client leadership, delivery leadership, and program stakeholders.

•        Strong visibility into schedule, cost, resource, operational, and delivery performance.