Job Title:  T&T- Customer- CS&D | Insurance BA | Mumbai | Manager

The Team

Customer is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Your Work Profile 

• Lead complex transformation projects for leading life, health, and general insurance clients.
• Responsible for driving business growth, managing high-performing teams, and delivering innovative consulting solutions across strategy, operations, digital, and regulatory domains.

Key Responsibilities 

• Lead and manage end-to-end consulting engagements in the insurance sector (Life, General, and Health).
• Drive transformation programs across policy servicing, claims, underwriting, distribution, and customer experience
• Analyze business processes, identify improvement areas, and develop actionable recommendations
• Build and maintain strong client relationships at CXO and senior management levels
• Manage teams, ensuring high-quality deliverables and stakeholder satisfaction
• Support business development through proposal writing, client presentations, and industry research.
• Mentor and develop junior consultants within the team

Required Qualifications

• MBA from a Tier-1 or Tier-2 institute or equivalent qualification
• 8–14 years of experience, with at least 5–8 years in insurance consulting or transformation role
• Strong domain knowledge across Life, General, or Health insurance functions
• Proven experience in managing large-scale insurance transformation or digital implementation projects.
• Strong problem-solving, analytical, and project management skills.
• Excellent communication, stakeholder management, and presentation abilities.