Job Title:  T&T - Customer - CS&D - Manager | CX and Transformatiom | Mumbai

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.              

Job Description:

As a Manager in the Customer Experience Advisory team at Deloitte India, you will lead and oversee projects aimed at enhancing customer engagement and satisfaction. You will work closely with clients to understand their needs, develop strategies, and implement solutions that drive exceptional customer experiences. Your role will involve managing teams, collaborating with stakeholders, and ensuring the successful delivery of projects.

Key Responsibilities:

• Lead the end-to-end implementation of customer experience strategies and solutions.
• Collaborate with clients to understand their business objectives and customer needs.
• Develop and execute customer experience improvement plans.
• Oversee the design, development, and deployment of customer engagement initiatives.
• Manage project timelines, resources, and budgets effectively.
• Provide technical and strategic guidance to team members and clients.
• Ensure compliance with data security, privacy regulations, and best practices.
• Stay up-to-date with industry trends and advancements in customer experience technologies.
• Train and mentor team members, fostering a culture of collaboration and knowledge-sharing.

Required Qualifications:

• Bachelor's or Master's degree in Business, Marketing, or a related field.
• 8+ years of experience in customer experience management or related roles.
• Strong expertise in customer experience strategies and technologies.
• Proven ability to manage large-scale projects and teams.
• Excellent leadership, communication, and stakeholder management skills.
• Knowledge of Agile methodologies and project management practices.

Preferred Qualifications:

• Experience with customer experience platforms such as Salesforce, Adobe Experience Cloud, or similar.
• Familiarity with data analytics and reporting tools.
• Certifications in customer experience management or related fields.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                                        

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.