Job Title:  T&T- Customer - CS&D-PMO | Mumbai |Senior Consultant

The team:

CS&D is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer

Job Description: PMO

Experience: 15+Years

Program Leadership & Delivery

• Lead end-to-end planning, execution, and governance of enterprise-wide programs across Corporate & Transaction Banking.
• Drive strategic initiatives related to cash management, payments, trade finance, liquidity management, channels, and digital modernization.
• Establish program structures, delivery frameworks, KPIs, and governance mechanisms.
• Manage scope, timelines, risks, dependencies, and budgets for large-scale transformation programs.

Business Transformation & Strategy

• Partner closely with business heads to shape and prioritize strategic transaction banking initiatives.
• Lead operating model transformations, process re-engineering, and customer experience improvement initiatives.
• Ensure programs deliver measurable business outcomes—revenue uplift, cost optimization, risk reduction, and operational efficiency.

Stakeholder Management

• Act as the primary point of engagement for CXOs, business leaders, technology heads, and external partners.
• Facilitate steering committees, working groups, senior leadership updates, and cross-functional alignment.

Risk, Compliance & Governance

• Ensure program compliance with regulatory guidelines, internal governance frameworks, and audit requirements.
• Identify and mitigate operational, financial, and regulatory risks across the program lifecycle.
• Drive robust documentation, reporting, and transparent communication of progress and risks.

3. Required Experience & Qualifications

Professional Experience

• 15–20 years of total experience with at least 10+ years driving complex programs within Corporate/Transaction Banking.
• Proven track record of leading enterprise-wide business transformation programs in large banks or global financial services firms.
• Extensive exposure to transaction banking products—payments, cash management, trade finance, supply chain finance, liquidity solutions, and corporate channels.
• Strong experience managing multi-stakeholder environments and influencing senior leadership.

Skills & Competencies

·      Deep understanding of corporate banking processes, customer journeys, and regulatory landscape.

·      Expertise in program governance, PMO structures, financial planning, and risk management.

·      Strong communication, negotiation, and executive stakeholder management skills.

·      Familiarity with digital transformation themes—API banking, real-time payments, digital channels, automation, and data-driven enhancements.

Educational Background

• Bachelor’s degree in Business, Finance, Engineering, or related field.
• MBA or equivalent advanced degree preferred.
• Professional certifications such as PMP, Prince2, SAFe, or equivalent are a plus.