Job Title:  T&T - Customer - CS&D - Senior Consultant - Lead Business Analyst

Key Responsibilities

The   Lead Business Analyst will primarily be responsible for:

• Leading activity to identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations
• Leading the design and reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
• Overall support to impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope.
• Managing implementation of solutions
• Development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate.
• Management of external service providers
• Work with markets/regions to understand regulatory, customer and competitive landscape

Customers / Stakeholders

Primary customers are:

• WCL functional and delivery teams
• Other business areas and lines as appropriate
• Group Functional Teams – e.g. Risk, Group Finance, IT
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions – global and regional

The Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.

Leadership & Teamwork

• Act as a role model to the team in business analysis and design best practices
• Promotes innovative approach when devising solutions
• Champions the benefits and utilisation of Agile delivery encouraging the appropriate deployment
• Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with diversity policy and / or the best interests of the business and its customers.
• Give timely, honest and constructive feedback to others.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

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Drive your career

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