Job Title:  T&T-Customer- M&C-Director | Delivery Lead | Mumbai |

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team
 

Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital  

Role: Adobe Delivery Lead

Exp: 15+ years

Graduation: MBA graduate in marketing.

 Minimum 15 years’ experience in delivering in Customer Experience, Strategy and management along with marketing and customer service.

 Proven track record of leading and managing team in implementing CX strategies

 Ability to analyse data , feedback and customer behaviour and drive insights.

 Familiarity with tools and platforms managing CX such as – Commerce, MARTECH,CRM, DATA.

 Knowledge on relevant regulations and compliance guidelines , regulatory frame works of working industry.

 Strategic thinking and project management Ability to develop and execute a customer experience strategy aligned with business goals.

• Consistent Experience: Ensure seamless and consistent experience to our Customers across all channels, leading to higher satisfaction and loyalty.

• Personalized Interactions: Tailored and personalized interactions make customers feel valued, increasing their engagement and long-term loyalty.

• Positive Experiences: Satisfied customers are more likely to remain loyal and recommend the brand to others, boosting customer retention and new customer acquisition.

• Brand Advocacy: Happy customers become brand advocates, helping to attract new customers through positive word-of-mouth and referrals.

• Data-Driven Decisions: Access to comprehensive customer data and insights enables more informed decision-making and strategy development.

• Effective Marketing Campaigns : Understanding customer behaviours and preferences allows for better targeting and more effective marketing campaigns.

• Integrated Systems: Seamless integration of technologies and tools reduces redundancies and enhances operational efficiency.

• Competitive Advantage: Delivering superior customer experiences sets the brand apart from competitors and strengthens its market position.

• Loyalty Programs: Effective customer experience strategies can enhance loyalty program participation, further boosting CLV.