Job Title:  T&T - Customer - M&C-Manager | SAP Commerce / Hybris | Mumbai

The Team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

Responsibilities:

·      Expertise in SAP Hybris e-commerce platform (B2C and B2B platforms), customizing Hybris based e-Commerce Applications, Hybris CMS and e-commerce suite.  

·      Strong understanding of the entire eCommerce development process.  

·      Leading design, development, documentation and implementation using SAP Commerce and meet project objectives within specified time frame parameters and defined requirements.  

·      Serve as knowledge expert for sourcing "deep dive" solution architecture information in Hybris, including issues arising from globalization and localization.  

·      Prepare design diagrams, test/debug programs, and perform solution configuration leveraging an understanding of business process, industry trends, and systems architecture, as needed.  

·      Design and develop high quality backend and frontend code that meets business objectives, quality standards and secure web development guidelines.  

·      Provide strong testing and debugging skills at all levels, including unit, system, integration and performance testing. Ability to effectively perform RCA (Root Cause Analysis), debug and resolve issues and/or defects which may be reported as a result of faults in the production system.  

·      Manage support functions including project milestones, working closely with Development, QA, Release Management, Operations, and end users.  

·      Spontaneous and adaptive to new environments, applications and methods. Always looking for more effective approaches to getting work done.  

Technologies: 

·      Hybris Commerce platform 

·      Endeca & SOLR search engines 

·      Frontend technologies such as Adobe AEM, Hybris WCMS 

·      Messaging and RESTful services 

·      Data modeling and extension to support custom business objects. 

·      Integration with external Payment Processors and understanding of related concepts such as hosted payment pages, direct API integration, and tokenization. 

·      Extension of commerce sub-systems such as promotions, pricing, inventory, and customer service 

·      Experience with the following Hybris modules: Product Cockpit, Customer Service, WCMS, OMS 

·      Various caching- and in-memory data grid solutions, like EhCache or Oracle Coherence 

·      Various integrations with CDN, social media (Facebook, LinkedIn) and customer experience analysis solutions (Google Analytics, Bazaarvoice), etc. 

·      JIRA, Rally, Git, Confluence 

·      4+ years' experience with Planning, Architecting, Developing, Customizing & Configurating of a large/global scale SAP Hybris e-commerce platform (B2C and B2B platforms) is a plus.  

·      Expertise with SAP Hybris tools including Management Console, Administration Console, Cockpits, Cron Jobs, internationalization, personalization and security concepts,  

·      Subject Matter Expertise in Product modelling, catalog structure and workflows with Solid knowledge of web technologies such as Java, J2EE Application Servers, Portal Applications and Standards, Content Management Systems, AJAX, jQuery, JavaScript and XML technologies  

·      Design and Develop SAP Hybris back-office monitoring policies including Cron Jobs, ImpEx, logs and alerts, site availability and performance monitoring.  

·      Design and Develop Custom API's by utilizing Design Patterns  

·      Design and Lead B2C Hybris accelerator by implementing all modules of eCommerce (Catalog Management, Product Merchandising, Inventory Availability, Shopping Cart and Checkout, Order Management, Search and Guided Navigation, SEO, Personalization, Gift Registry, Returns Management, Customer Service, Product Information, Backoffice Product Content Management, Pricing and Promotions).  

• ·      Strong integration experience with Internal Systems and 3rd Party Vendor systems in both Synchronous & Asynchronous fashion.  

Key skills required: 

• Ability to understand requirements and prepare effort estimates and overall system design.
• Should have managed clients and lead a multi member team on the last few projects.
• Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates.
• Aware of implementation best practices on Force.com platform and Salesforce.
• Ability to develop all project related documents like requirement document, system design document, use cases, test plan, training manual etc.
• Handling a team and also responsible for client deliverables.

Desired Qualifications: 

Architect – 7-12 years of experience   

Professional Qualification - B.E./B.Tech/MCA/MBA/MS

Good verbal and written communication skills

Location and way of working: 

• Base location: Pan India
• This profile does not involves travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as a Manager:  

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation.
• Committed to creating purpose - Creating a sense of vision and purpose.
• Agile - Achieving high-quality results through collaboration and Team unity.
• Skilled at building diverse capability - Developing diverse capabilities for the future.
• Persuasive / Influencing - Persuading and influencing stakeholders.
• Collaborating - Partnering to build new solutions.
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities.
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems.
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.