Job Title:  T&T | Cyber: D&R I SIEM | Manager | Mumbai

• Provide oversight to BAU operational activities by SOC detection engineers and shift leads. 

• Support report submissions for various audit and compliance queries

• Provide knowledge and ongoing trainings to SOC operations team

• Collaborative Playbook Design Workshops: Participate in workshops with the SOAR team to provide playbook recommendations, scenario-based testing.

• Follow-up on alerts escalated by Shift Leads for closure of alert within TAT.

• Daily stand-up calls for open alert, in progress tasks tracking, Weekly convergence call with Bank team.

• Provide periodic (weekly/monthly/quarterly) reports providing insight and trends with respect to performance efficiency, effectiveness of the SOC with respect to SLAs

• Create Adhoc reports and dashboards for SOC operations and management reviews as required. 

• Manage resource allocation and shift scheduling.

• Define KPIs, KRIs for the team and review quarterly.

• Resource replacement on timely basis including sufficient KT & reverse KT done for incoming resource.

• Support in Audit activities and submissions