Job Title:  T&T | Manager | Change Management (Advisory) | Mumbai, Bengaluru | Organizational Transformation

The team

Today’s business challenges present a new wave of HR, talent and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs. Learn more about Human Capital Practice

Your work profile

As a Manager in our Organization Transformation Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations:-

Business Development:

• Mapping the market and independently/jointly identifying and leading pursuits across industry verticals and offerings.
• Supporting the firm's key account strategy by driving focus on critical accounts for the practice as well as support national/global accounts.
• Crafting and representing the point of view in external and internal [cross-functional, multi-disciplinary] forums, independently or in alignment with the larger firm perspective. Leading solution definition by weaving together the client's perspective with expertise and creating/communicating a compelling value proposition for clients.
• Ensuring adherence to commercial, independence and risk guidelines.
• Ability to take responsibility for managing large accounts.

Client Delivery:

• Playing the role of a Subject Matter Expert in change management to drive execution excellence.
  Reviewing frameworks, processes and deliverables to ensure alignment with risk, quality and delivery excellence guidelines.
• Mentor and coach the professional development of Analyst, Consultants, Senior Consultants and other team members.
• Develop, monitor, evaluate and refine change management strategy in accordance with organizational culture, taking into consideration interests of relevant stakeholders while building an environment conducive for change management
• Manage and expand client relationships

Thought Leadership:

• Partnering with the larger team to author/curate/contribute in developing the research base of the practice.
  Work with member firms globally to understand the Deloitte capability repertoire and look at how to position that in the Indian context more effectively.

Practice Management:

• Support strategy development and deployment for the practice. Drive focus on key processes at an Organization level e.g. capability building, etc.
• Ability to handle unfamiliar tasks and situations; anticipates changes in the internal and external environment to prepare oneself for uncertain situation, and is comfortable with uncertainty, unpredictability, conflicting directions, and multiple demands.

Team Management:

• Leading a team of consultants / senior consultants in project contexts as well as a people manager.
• Utilizing logical, systematic and orderly procedures to identify/assign resources (human or other resources) for one's self or the team to meet the objectives in optimal fashion.
• Providing feedback and helping them develop by balancing their aspirations with firm/practice expectations.

Subject matter expertise in below areas

• Change management - change management strategy, communication strategy, case for change, change impact assessment, change readiness assessment, go-live support, content development, adoption KPIs & metrics, adoption survey.
• End to end business processes and Technological disruptions (ERP, AI, RPA, Blockchain etc.).
• Project management and Senior stakeholder management.

Leadership alignment

• Future of work force (like hands on experience with Cognitive technologies, AI, RPA, Next gen process design, implementation etc.).

Desired qualifications

Bachelor’s /Post Graduation Diploma / Master’s Degree in Business, Economics, Human Resource Management, Psychology, Sociology, Information Technology, Hard science or other relevant field.

Key skills required:

• Proven experience in subject matter expertise, demonstrating a solid understanding of business practices.
• Engaging with business leaders as a catalyst for transformation, fostering collaboration among team members, and motivating teams for optimal performance.
• Building and managing client relationships with a focus on recognizing and effectively managing potential issues during client assignments.
• Excellent time and project management skills, showcasing the ability to handle multiple projects simultaneously.
• Experience gained in professional services firms, global consultancy firms, and/or large private and/or public sector organizations.
• Managing small to medium teams within complex environments, with prior experience leading medium to large client engagements independently.
• Demonstrating a creative and innovative mindset to approach challenges.
• Good knowledge of technology transformation projects, particularly ERP applications like SAP, Oracle, Workday, SalesForce, etc.
• Strong proficiency in MS Office (suite).
• Expertise in Adobe Captivate/Articulate Storyline 360/SAP Enable Now.
• Outstanding verbal and written communication skills, with the ability to develop persuasive messages based on provided information.
• This profile involves frequent / occasional travelling to client locations OR this profile does not involve extensive travel for work.
•  Hybrid is our default way of working. Each domain has customised the hybrid approach totheir unique needs.