Job Title:  T&T_Customer_M&C - Manager | Design Lead | Mumbai

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

The Bank is building next-generation digital applications and is looking for experienced UX designers with deep knowledge in enterprise-grade applications and design systems. The role focuses on delivering intuitive, secure and compliant user experiences at scale.

• Design end-to-end UX for large-scale web and mobile banking applications.
• Translate business, operations, and regulatory needs into usable designs.
• Build, own and scale a Bank-wide Design System.
• Ensure UX consistency across applications and teams.
• Collaborate closely with Business, Product, Engineering, Architecture, Security, and Compliance.
• Drive usability testing, UX reviews, and design sign-offs.

Must-Have Skills:

• 8+ years of UX/Product Design experience.
• Strong experience in enterprise or BFSI applications.
• Hands-on experience building and governing Design Systems.
• Expertise in Figma, prototyping, and UX documentation.
• Strong understanding of accessibility and usability standards.
• Knowledge of frontend frameworks and design-to-code workflows.

Behavioral Expectations:

• Strong stakeholder management.
• High ownership and attention to detail.
• Ability to mentor and uplift UX maturity.

Please note some specific requirements that we have based on Bank’s working model:

• Candidate is mandated to work from client premise only (Thane / Ghansoli)
• Candidate must be ready to travel across different office in Mumbai (Thane, Ghansoli, Malad, BKC) as per the business needs.
• Candidate is mandated to work for 5 weekdays and alternate Saturdays
• Candidate will be following Bank’s leave calendar

Location and way of working:

• Base location: Mumbai
• Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
• This profile involves occasional travelling to client locations.
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.