Job Title:  Associate Director | Technology Strategy | Noida | Technology Strategy & Transformation

An Associate Director of an Order Management System (OMS) oversees the daily operations and strategic implementation of the organization's order management processes and platforms. This senior-level role involves a blend of technical expertise in OMS/ERP systems, project management, and strong leadership skills to ensure efficient and accurate order fulfillment, from order entry to delivery. 

Key Responsibilities

• Operational Oversight: Supervising the daily activities of the order management department, ensuring all orders are processed accurately and on time, and managing exceptions and escalations.
• Strategic Planning & Implementation: Developing and executing strategies that align the OMS operations with the company's overall goals (e.g., e-commerce growth, customer satisfaction, cost reduction).
• System Management & Improvement: Managing and optimizing the performance of the OMS and related systems (ERP, WMS, CRM, shipping tools). This includes identifying process improvements, leading system integration projects, and ensuring data integrity.
• Team Leadership & Performance Management: Leading, mentoring, and motivating the OMS team (including managers and specialists), setting clear objectives, conducting performance reviews, and managing staffing needs.
• Cross-Functional Coordination: Acting as a liaison and collaborating with other departments such as supply chain, finance, sales, marketing, and IT to ensure seamless workflows and alignment with business objectives.
• Policy & Compliance Enforcement: Developing and enforcing organizational policies and procedures, ensuring all order and return transactions comply with internal regulations and industry standards.
• Budget & Financial Planning: Overseeing the department's budget, tracking financial spending, and identifying areas for cost savings and effective resource allocation.
• Reporting & Data Analysis: Preparing reports and presentations for directors and executives on key performance indicators (KPIs), order status, and departmental performance to support informed decision-making. 

Required Skills and Qualifications

• Education: A Bachelor's degree in business, supply chain management, information systems, or a related field is typically required, with a Master's degree (e.g., MBA) often preferred.
• Experience: Extensive proven experience in order management, supply chain operations, and management/leadership roles. Experience with large-scale transformation projects or in a consulting role can be an asset.
• Technical Proficiency: Deep understanding and hands-on experience with order management systems (OMS), Enterprise Resource Planning (ERP) systems (like SAP, Oracle), inventory management software, and data analysis tools.
• Soft Skills:
• Leadership and Communication: Exceptional ability to lead teams, communicate complex ideas to various stakeholders, and resolve conflicts.
• Analytical & Problem-Solving: Strong analytical thinking to interpret complex data, identify issues, and develop effective solutions.
• Organizational & Time Management: Excellent organizational skills to manage multiple tasks, projects, and competing priorities in a fast-paced environment.
• Decision-Making: The capacity to evaluate options and make sound decisions that align with organizational goals.