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Job Title:  Manager | SAP PMO | Noida | SAP | DSA LS&HC

SAP Service Delivery Management

  • Manage day-to-day operations of SAP landscape (ECC / S4 HANA)
  • Ensure delivery as per SLAs, KPIs
  • Oversee L1, L2, and L3 support teams (functional & technical)
  • Ensure system availability, performance, and stability

Incident, Problem & Change Management

  • Ensure timely resolution of SAP incidents (production & critical issues)
  • Lead Major Incident Management (MIM) calls
  • Drive Root Cause Analysis (RCA) for recurring issues
  • Govern SAP change management & Release Management

Stakeholder & Client Management

  • Act as the single point of contact for business stakeholders
  • Conduct weekly/monthly service review meetings
  • Communicate system issues, risks, and performance metrics
  • Ensure high customer satisfaction (CSAT)

Tools & Technologies

  • ServiceNow / Jira (ticketing tools)
  • AI driven approach

Soft Skills

  • Strong stakeholder communication
  • Leadership and team collaboration
  • Problem-solving and decision-making
  • Ability to manage high-pressure production environments

Experience

  • 10+ years of IT experience
  • 8+ years in SAP service delivery / application support
  • Experience handling global clients and large SAP landscapes

Location :

Noida

1 ) : Shift Timing : 11 AM to 8 PM

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