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Job Title:  Assistant Manager | Record to Report | Pune | ETP as a Service/ Operate

 

Position: IT Ops Analyst (Assistance Manager)


Role Summary

The IT Ops analyst acts as a bridge between business and ERP/Application teams, application troubleshooting and driving process improvements, documenting requirements, supporting finance applications, managing compliance and access reviews, and ensuring successful testing and implementation of business and technology changes.

Location

Capital Cyberscape, Deloitte LLP | 4th, 5th & 6th floor, Panchshil Tech Park One,

Tower B,Yerwada, Pune – 411006

 

Work Location & Shift Requirements


  • Work From Office (WFO) is mandatory for a minimum of 3 days per week.
  • Flexibility to work in shifts supporting EMEA, APAC, and US business hours is required based on business needs.


Key Skills Required

  • Strong verbal and written communication skills, including conference calls and stakeholder interactions.
  • Good Knowledge of Virtual environment
  • Good understanding of excel functionalities and troubleshooting
  • Ability to work effectively in a fast-paced, cross-functional environment.
  • Good understanding of Applications and Troubleshooting.
  • Knowledge of Power Automate and SharePoint.
  • Experience gathering business requirements, identifying problems, and recommending solutions.
  • Strong stakeholder management and influencing skills.
  • Critical thinking and analytical capabilities to review data, documentation, surveys, and workflows.
  • Ability to collaborate effectively within team-oriented environments.

Core Responsibilities

  • Work with business and ERP team, to ensure smooth operation
  • Support Finance IT tools and provide operational support during Month-End, Quarter-End, and Year-End close activities.
  • Participate in and coordinate User Acceptance Testing (UAT) to validate business functionality.
  • Work closely with business teams to resolve issues and implement change requests through application support teams and Centres of Excellence.
  • Create remediation requirements documentation where necessary.

 

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