Job Title:  Consultant | ServiceNow | Pune | ServiceNow

JD Customer Service Management (CSM) Total Experience- 6 to 10 Years Relevant- 3+ in CSM specific • Support Development & Configuration: Help customize and set up the ServiceNow Customer Service Management (CSM) system, focusing on managing cases, organizing knowledge, and working on the service portal. • Collaborate with Teams: Work with business analysts, product owners, and senior developers to understand business needs and turn them into technical solutions in ServiceNow. • Application Development: Write custom scripts and solutions using ServiceNow tools, like JavaScript and other programming languages used in the platform. • ServiceNow CSM Modules: Help configure and improve different parts of the ServiceNow CSM system, such as managing incidents, cases, the service portal, and knowledge management. • Support & Troubleshooting: Provide support for the existing ServiceNow CSM system, fix bugs, troubleshoot issues, and help with regular maintenance. • Documentation: Create and update documents that explain how CSM is set up, how workflows run, and how custom scripts are used so that everyone is on the same page. • Testing & Quality Assurance: Take part in testing, including checking individual parts of the system and helping with user acceptance testing (UAT). • Stay Updated: Keep up with new features in ServiceNow’s CSM system and ensure you’re using the best practices while developing. • User Experience: Make sure that the ServiceNow CSM solutions are easy to use and provide a smooth experience for customers