Job Title:  Lead Junior Associate | ITSM (IT Service Management) | Pune | ETP as a Service/ Operate

Key Responsibilities: PTP Invoice Process

• Operational Execution: Oversee and manage day-to-day P2P IP activities ▪ Analysis on KPI and performance metrics across team members
• Extensive experience in Invoice processing especially with technical experience in SAP S4 and Ariba.
• Ideally, should be already managing performance management for team members.

• Overall experience should be around 6+ years.
• Respond to vendors / employee queries via emails, ticketing tools, like service now
• Managing incident and problem resolution, including high-priority issues

• ▪ Hold invoice validation
• ▪ Analysis on late payment processing
• Ensure timely and accurate processing of transactions across business units in line with company policies and controls.
• Periodic update on policies, procedures, risk controls and compliance documents.

• Vendor & Stakeholder Management: Coordinate with vendors for invoice queries, payment status, and dispute resolution.
• Liaise with internal teams (Procurement, Finance, AP, etc.) to ensure smooth workflow and issue resolution.

• Process Compliance & Controls: Adhere to internal controls, audit requirements, and compliance standards.
• Support documentation and reporting for audits and internal reviews.
• Identify key resources and ensure 100% backup
• Support internal and external audit requirements upon request / requirement
• Prepare dashboards, MIS reports for stakeholder governance and hold accountability for responding on any adhoc / urgent queries, data.

• System & Data Management: Work on ERP systems (SAP, Oracle, etc.) for transaction processing and reporting.
• Maintain accurate records and ensure data integrity across systems.

• Continuous Improvement: Identify process gaps and suggest improvements to enhance efficiency and reduce cycle time.
• Participate in automation and transformation initiatives.

• Ideal Candidate Profile:

• Strong understanding of P2P processes including procurement, invoice processing, and vendor payments.
• Ready to work in night shifts
• Preferably have worked across regions and time zones, to be able to respond urgent reporting across regional and business unit requirements.
• Experience working with ERP systems (SAP, Oracle, Coupa, etc.).

• Ability to manage multiple priorities and deliver under tight timelines
• Excellent communication and interpersonal skills