Job Title: Senior Associate | Workday Operate | Mumbai | Human Capital as a Service/ Operate
Job Overview
It’s an exciting time to be part of the Digital and Technology Human Capital Management and Services team with global initiatives focused on process transformation, employee experience and data & insights. This position reports to the D&T Manager – HR and is responsible for configuring and supporting Workday HCM and other HR systems and processes that enhance user experience, support HR process and technology efforts and deliver value to our global workforce. This role is expected to demonstrate high proficiency in system knowledge/configuration, problem solving, process/data analysis, and communication skills. You’ll work collaboratively across teams to provide recommendations on aligning technical solutions to business opportunities.
Job Responsibilities
- Analyst resource for global HR system process, data and technology projects
- Day to day operational support of HR systems and ensure system health and sustainability
- Utilize Workday HCM functional expertise to troubleshoot issues and identify solutions (business process configuration, complex calculated fields, integrations, EIB(s), etc.)
- Consultant for global HR systems, data, and processes - identify and articulate process impacts on technology/data and potential constraints
- Partner with business to define functional requirements – including data, configuration and integration needs – and translate into recommendations and technical specifications
- Partner with business to understand pain points, prioritize requirements, and identify opportunities to improve processes/gain efficiency by leveraging existing and new functionality
- Successfully deliver prioritized initiatives through discovery, planning, implementation, testing and stabilization
- Responsible for quality assurance, creation of test scripts, testing execution, and ensuring user acceptance for system solutions
- Develop technical documentation supporting system or processes changes
- Communicate system or process changes to users with varying technical knowledge
- Advocate and influence HR solutions and inform on new trends and technologies
Education & Experience
- Bachelor’s degree in CIS (Computer Information Systems) or MIS (Management Information Systems) preferred
- Minimum years of related experience required: 3+ supporting/delivering complex IT solutions
- Preferred years of related experience: 5+ supporting/delivering complex IT solutions
Specific Job Experience or Skills Needed
- Experience configuring, solutioning and supporting Workday Compensation required
- Workday HCM Core experience desired
- Ability to work with contractors and 3rd party vendors to ensure a quality result on projects and enhancements
- Ability to gather and translate business requirements into specifications
- Demonstrated ability to analyze, design, configure and support data, processes and technology
- Experience supporting stabilization and ongoing production support of technical solutions
- Proven ability to manage multiple tasks/activities and prioritize appropriately
- Well-developed interpersonal and communication skills with technical and business partners at all levels
- Demonstrated ability to work independently as well as in a collaborative team environment
- Experience working in a global company
Competencies/Behaviors required for job
- Excellent interpersonal skills with a high degree of tact and diplomacy
- Be able to effectively work with ambiguity
- High learning agility
- Be able to define business requirements and collaborate across global teams
- Problem solver and work with minimal guidance
- Highly organized individual with a process improvement and client service mindset
- Proven ability to work successfully with global, cross-functional project teams and translate complex business analysis into actionable recommendations through to implementation
- Ability to train, guide and mentor others
- Results oriented with a track record of accomplishments and ability to problem solve and overcome challenges
- High integrity, sound judgment and discretion regarding confidential information
- Ability to think critically, proactively, and manage multiple priorities
- High initiative and passion for improving business systems and processes