Job Title:  Senior Consultant | Customer Service Management | Pune | ServiceNow

Deloitte.

Be audacious in impact

When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try?

At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.

Senior Consultant | ServiceNow Developer | Pune | ServiceNow

·       Job requisition ID: 105146

·       Location: Pune

·       Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

·       Develop, configure, and customize ServiceNow applications and modules

·       Ensure alignment of developed solutions with business logic and requirements

·       Design and implement complex integrations with third-party systems (REST, SOAP, APIs, plugins)

·       Handle end-to-end integration lifecycle including troubleshooting and optimization

·       Design and develop ServiceNow portals with custom widgets and enhancements

·       Collaborate with teams to deliver user-friendly and scalable portal solutions

·       Work across modules such as ITSM, CMDB, and Asset Management

·       Ensure adherence to ServiceNow best practices and platform standards

·       Participate in Agile ceremonies (daily stand-ups, sprint planning, retrospectives)

·       Understand workflows across environments and support iterative delivery

·       Maintain technical documentation for all developments

·       Ensure code quality, security, and compliance with standards

·       Work closely with developers, admins, and business stakeholders

·       Act as a self-reliable contributor with minimal supervision

·       Stay updated with ServiceNow releases and integration technologies

·       Recommend and implement improvements for platform efficiency

Key skills required

·       Minimum 5+ years of experience as a ServiceNow Developer

·       Strong expertise in ServiceNow integrations (end-to-end)

·       Hands-on experience in Service Portal development

·       Good understanding of ITSM, CMDB, and Asset Management

·       Strong knowledge of client-side & server-side scripting (JavaScript)

·       Understanding of SDLC and Agile methodologies

·       Strong problem-solving and analytical skills

·       Good communication and stakeholder management skills

·       Ability to work independently with high ownership

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here 

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.