Job Title:  T&T- Customer | CS&D | Technical program manager | Pune | Manager

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Role Overview

We are seeking an experienced and results-driven Technical Program Manager (TPM) to lead complex technology initiatives and drive cross-functional programs across engineering, product, operations, security, and business teams. The TPM will be responsible for planning, executing, governing, and delivering large-scale technology programs while ensuring alignment with business objectives and technical strategy.

The ideal candidate will possess strong program management expertise, technical acumen, stakeholder management skills, and a proven track record of delivering enterprise-scale technology solutions in an Agile environment.

Key Responsibilities

Program Leadership

• Lead end-to-end delivery of strategic technology programs from initiation through deployment and operational transition.
• Define program scope, objectives, roadmaps, timelines, milestones, and success metrics.
• Drive alignment across multiple teams and stakeholders to ensure successful execution of program goals.
• Identify and manage risks, dependencies, issues, and mitigation plans.

Technical Delivery Management

• Partner with engineering, architecture, product, and infrastructure teams to deliver scalable and secure technology solutions.
• Translate business objectives into actionable technical execution plans.
• Monitor program progress, delivery metrics, and resource utilization.
• Ensure adherence to technology, security, and compliance standards.

Stakeholder Management

• Communicate program status, risks, dependencies, and decisions to senior leadership and executive stakeholders.
• Facilitate governance meetings, steering committees, and executive reviews.
• Build strong partnerships across global teams and external stakeholders.

Agile Program Execution

• Champion Agile, Scrum, and SAFe methodologies.
• Coordinate multiple Agile teams and manage release planning activities.
• Drive continuous improvement initiatives to enhance delivery excellence and operational efficiency.

Risk & Compliance Management

• Ensure compliance with regulatory, security, privacy, and operational requirements.
• Collaborate with cybersecurity, risk, legal, and compliance teams as needed.
• Establish and track mitigation plans for business and technology risks.

Financial & Resource Management

• Support budget planning, forecasting, and resource allocation activities.
• Track program costs, delivery commitments, and resource utilization.
• Manage vendor and third-party engagements when applicable.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 8+ years of experience in Program Management, Project Management, or Technical Delivery roles.
• 5+ years of experience managing large-scale, cross-functional technology programs.
• Strong understanding of Software Development Lifecycle (SDLC).
• Experience working with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience leading Agile delivery teams.
• Excellent communication, presentation, and stakeholder management skills.
• Proven ability to manage globally distributed teams.
• Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications

• Master's degree (MBA or relevant technical discipline).
• PMP, PgMP, PMI-ACP, SAFe, Scrum Master, or equivalent certifications.
• Experience in Payments, Financial Services, Banking, FinTech, E-commerce, or Digital Transformation programs.
• Familiarity with APIs, Microservices, Data Platforms, Cybersecurity, and Enterprise Architecture.
• Experience leading digital modernization or cloud transformation initiatives.

Technical Skills

• Program & Portfolio Management
• Agile / Scrum / SAFe
• SDLC & Release Management
• Cloud Technologies (AWS, Azure, GCP)
• API & Microservices Architecture
• Jira, Confluence, Azure DevOps
• Data Analytics & Reporting
• Risk & Compliance Management
• Vendor Management
• Executive Reporting & Governance

Core Competencies

• Strategic Thinking
• Leadership & Influence
• Executive Communication
• Stakeholder Management
• Problem Solving
• Decision Making
• Risk Management
• Change Management
• Collaboration & Teamwork
• Customer-Centric Mindset

Success Metrics

• On-time and within-budget program delivery
• Achievement of business and technology objectives
• Effective management of risks and dependencies
• Stakeholder satisfaction and engagement
• Improved delivery efficiency and operational excellence
• Compliance with security, regulatory, and governance standards