Job Title:  T&T - Customer - S&S - Associate Director - D365 CRM/Power Platform - Technical

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The Team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.    

Deloitte Digital is passionate and focused on helping clients tackle their most complex challenges with Salesforce technology. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities.

Job Summary: We are seeking an experienced and innovative D365 CRM & Power Platform Architect to lead the design, development, and implementation of Microsoft Dynamics 365 CRM solutions and Power Platform solutions for our organization. The ideal candidate will have a deep understanding of customer relationship management (CRM) processes and business workflows, coupled with a strong technical background in Microsoft technologies. As a key member of our IT team, you will collaborate with cross-functional teams to deliver scalable, efficient, and effective CRM and Power Platform solutions that drive business growth and enhance customer engagement.

Responsibility

1.    Solution Design: Lead the architectural design of Microsoft Dynamics 365 CRM and Power Platform solutions, considering business requirements, system integrations, scalability, and best practices.

2.    Requirements Gathering: Work closely with business stakeholders to understand CRM and business process requirements, translating them into technical solutions.

3.    System Configuration and Customization: Configure and customize D365 CRM an Power Platform components, including entities, forms, workflows, business rules, and integrations, to meet specific business needs.

4.    Integration: Design and implement seamless integrations between D365 CRM, Power Platform, and other enterprise systems, ensuring data consistency and efficient data flow.

5.    Technical Leadership: Provide technical leadership to development teams, guiding them in implementing complex solutions, troubleshooting technical issues, and ensuring high-quality code.

6.    Solution Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, and deployment instructions.

7.    Security and Compliance: Implement security best practices and ensure compliance with data protection regulations, taking measures to safeguard sensitive information.

8.    Training and Support: Train end-users and provide ongoing support to ensure the successful adoption and utilization of CRM and Power Platform solutions.

9.    Stay Current: Stay abreast of industry trends, new features, and updates related to D365 CRM and Power Platform, advising the organization on relevant advancements.

10.  Contribute to pre-sales activities by providing technical insights, participating in solution presentations, and demonstrating expertise to potential clients.

Skill

1.    Proven experience (15 to 18 years) designing and implementing large scale Microsoft Dynamics 365 CRM and Power Platform solutions. Handling a minimum 10 members Team.

2.    Strong expertise in configuring and customizing D365 CRM components, including entities, forms, workflows, and plugins, client site scripting ( JS /TS)

3.    Proficiency in Power Platform components, including Power Apps (Model Driven & Canvas APP) , Power Automate, Power Portal /Power Pages,.

4.    Experience with integrating D365 CRM and Power Platform with other enterprise systems using APIs, connectors, and middleware.

5.    Should have solution deployment exposure through manage/unmanage solution package

6.    Solid understanding of software architecture principles, integration patterns, and data modeling.

7.    Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

8.    Excellent written & verbal communication with both technical and non-technical stakeholders.

9.    Microsoft certifications such as Microsoft Certified: Dynamics 365 + Power Platform Solution Architect or similar.

10. Knowledge of agile development methodologies and DevOps practices.

Nice to have 

1. Familiarity with data privacy and security regulations (e.g., GDPR, HIPAA) as they relate to CRM and Power Platform solutions.

2. Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building CICD pipeline would be added advantage ,

3. Experience with Azure services and cloud-based architectures is a plus.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us                                                                                                                                                                                                                                                             

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.