Job Title:  T&T-EAID-Engineering-Associate Director | Mainframe | Pune |

The team

Deloitte’s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence & visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.       

Your work profile

• Incident Management
• Triage and resolve L2/L3 mainframe incidents (system hangs, performance degradation, batch failures, security alerts).
• Escalate to architecture or development teams when necessary, ensuring timely closure.
• Problem Management
• Conduct root‑cause investigations and produce detailed problem reports.
• Develop and implement permanent fixes or work‑arounds, track through the problem management lifecycle.
• Change & Release Coordination
• Review and approve change requests (RFCs) impacting the mainframe stack.
• Participate in release planning, testing, and post‑implementation validation.
• Performance & Capacity
• Monitor system performance (CPU, memory, I/O) using tools such as OMEGAMON, RMF, and SMF analytics.
• Propose capacity upgrades and tuning recommendations.
• Technical Documentation
• Maintain run‑books, SOPs, and knowledge‑base articles in English and Japanese.
• Create incident post‑mortems and share lessons learned with global teams.
• Customer Interaction
• Communicate incident status, technical details, and resolution steps to Japanese‑speaking stakeholders via phone, email, or video conference.
• Translate business requirements and technical specifications between English and Japanese as needed.
• Mentoring & Knowledge Transfer
• Coach junior L1 staff and other support teams on mainframe troubleshooting techniques.
• Lead occasional training sessions (in Japanese) on mainframe best practices.

Key skills required: 

• 12+ years of experience in total
• Mainframe Expertise-
• Minimum 5 years of hands‑on experience with z/OS, CICS, DB2, and related utilities (IDCAMS, DFSMShsm, etc.).
• Support Levels. Proven track record delivering L2/L3 supports critical production environments.
• Incident & Problem Management Experience using ITSM tools (e.g., ServiceNow, Remedy) and following ITIL processes.
• Performance Monitoring
• Ability to analyze RMF, SMF, OMEGAMON, and other performance data.
• Scripting/Automation
• Familiarity with REXX, CLIST, and modern scripting (Python, Shell) for automation.
• Japanese Proficiency
• Business‑level (JLPT N2 or higher) – able to read/write technical documentation and converse fluently with Japanese clients.
• Communication
• Strong English and Japanese written/oral communication; ability to translate technical concepts clearly.

Qualifications

• Education bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).

Location and Way of Working: 

• Base location: PAN India